Posted: June 23, 2026
Tool Rental Associate - Home Depot, Trois-Rivières is listed at Home Depot in Trois Rivieres. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Home Depot.
As a temporary, part-time Tool Rental Associate at Home Depot in Trois-Rivières, you will provide exceptional customer service, guiding customers to the right solutions for their projects. Key duties include actively seeking customers, assessing their needs, and promoting various services. A high school diploma is required, and 1-2 years of retail or trade experience is considered an asset for this role.
This role at Home Depot focuses on delivering fast, friendly service by actively engaging customers to understand their needs and provide appropriate assistance. Sales associates are expected to develop strong department and product knowledge, enabling them to provide detailed information on product features and recommend related items to support an entire project. A core responsibility is ensuring customer satisfaction by following Home Depot’s GET Model of customer service, which involves greeting, engaging, and thanking every customer. Associates are encouraged to proactively seek out customers throughout the store, escorting them to the correct merchandise regardless of the department, and asking open-ended questions to determine their project requirements and expertise level. This position requires a strong focus on customer service, aiming to identify and solve customer needs effectively.
Furthermore, Tool Rental Associates are instrumental in driving sales by discussing available options, such as "good, better, best" choices, and suggesting complementary items or services that customers may require outside of their immediate department. They play a key role in educating customers about the entirety of their projects, ensuring they have all necessary components. The ability to promote various Home Depot services, including Special Services, the Tool Rental department itself, and Pro Desk offerings, is crucial. Associates are empowered to use discretion when necessary to satisfy customers and are also responsible for daily stock maintenance, ensuring all products are signed, properly displayed, and kept clean. Building and maintaining comprehensive knowledge of all products within their own department and adjacent departments is an ongoing expectation, requiring associates to proactively seek out new information on products and services to better serve customers.
To succeed as a Tool Rental Associate, strong interpersonal skills and a genuine customer focus are essential. Effective communication is a key competency, enabling associates to clearly articulate product information and service benefits to diverse customers. While no specific leadership experience or certifications are required, candidates should possess a high school diploma or equivalent. One to two years of retail or trade experience is considered a valuable asset, providing a foundational understanding of customer interactions and sales environments.
The role involves physical requirements such as bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving various items, reflecting the dynamic nature of a retail warehouse setting. Associates must be prepared to work within a flexible schedule that may include evenings and weekends, accommodating the operational needs of the store. The working environment is typical of a warehouse, which can be dusty and noisy. Additionally, with doors frequently open, interior temperature changes and drafts are common. Maintaining safety and security is paramount, requiring strict adherence to all company safety policies and procedures, as well as loss prevention guidelines, to ensure a secure environment for both customers and associates.
