Posted: June 2, 2026
Aggregated from workday. View original posting at ubc.wd10.myworkdayjobs.com. Apply directly with the employer.
Team Lead, Support Services - UBC Vancouver is listed at UBC in UBC Vancouver Campus - Vancouver, BC. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at UBC.
The University of British Columbia (UBC) in Vancouver, BC, invites applications for a Team Lead, Support Services, a pivotal role in strengthening the institution's operational efficiency and service delivery. This position is central to ensuring seamless daily operations within the Facilities Service Centre and plays a critical part in enhancing the overall customer experience for the UBC community. The incumbent will provide essential leadership, guiding a dedicated team and coordinating vital training initiatives across Facilities to uphold the university's high standards of service and operational excellence. UBC is committed to fostering a diverse workforce, believing that a rich variety of perspectives enriches research, innovation, and learning for all faculty, staff, and students, creating rewarding career paths within a truly inclusive environment.
Reporting to the Manager, Customer Services, the Team Lead is responsible for the day-to-day operations of the Facilities Service Centre. This involves leading the team to ensure timely, accurate, and customer-focused service delivery, managing workflow, scheduling, and resource allocation to meet diverse service demands. A key aspect of this role is providing expert guidance on complex building and land-related inquiries, as well as resolving escalated issues with a focus on appropriate resolution and meticulous documentation. The successful candidate will continuously monitor service metrics, identify error trends, and analyse customer feedback to recommend and implement process improvements that ensure the consistent application of service standards and procedures across all Facilities services. This frontline leadership directly impacts the positive experience of our university community.
A significant component of this role involves spearheading training and enablement initiatives throughout Facilities. The Team Lead will work collaboratively to support, coordinate, and deliver comprehensive training programs, ensuring a consistent understanding and application of critical systems like EMMS, customer experience protocols, and essential service standards. This includes developing and maintaining engaging, accessible learning materials such as guides, job aids, and e-learning modules. Furthermore, the role manages onboarding training for new Facilities staff, ensuring a consistent and positive introduction to UBC's systems, processes, and service expectations. The Team Lead is also responsible for delivering specific training to Facilities staff and UBC Security on after-hours call handling procedures, contributing to overall compliance and continuous improvement by monitoring training completion and addressing any knowledge gaps to enhance staff capability.
