Systems Administrator I - UBC, Vancouver

About this opportunity

The Systems Administrator I designs systems software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations. UBC IT Communication and Collaboration Services provides a suite of services to the university community, including Microsoft 365, SharePoint, FASmail, Email Relaying, Voice Services, and Digital Signage. This position reports to the Team Lead, Collaboration Services, working independently and jointly within the team while collaborating with management, staff, academic offices, and faculty.

At UBC, attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning. Employment equity helps achieve inclusion and fairness, bringing rich diversity to the workplace.

What you'll do

The position involves specific and core duties focused on maintaining information systems, delivering reliable technology services, and supporting the university community:

• Analyzes client unit requirements and business processes, and creates solution proposals for implementation, including diagrammed workflows, programming logic, and equipment and software specifications.
• Participates in the assessment of client needs utilizing a structured requirements process to identify business priorities and recommends options.
• Builds and sustains good working relationships with customers and captures the customer's business needs.
• Develops scripts to automate and improve processes, monitor servers, and extract and convert data.
• Develops and maintains relevant documentation, including operational procedures and guides for customers, end-users, and application support teams.
• Modifies applications and conducts testing of customizations to ensure specifications are met, documenting changes and subsequent QA scenarios.
• Collaborates with peers and team members to identify, analyze, recommend, and implement appropriate system enhancements to improve existing information systems, business processes, and productivity.
• Provisioning SharePoint, Exchange, and other related services using tools such as Active Directory and relevant application admin tools, developing and coding business logic and workflows.
• Develops expertise in vendor product functionality and works directly with vendor technical support centers to resolve product issues.
• Designs solutions to resolve system-related business problems, meet user requirements, and streamline system workflows.
• Formulates and defines system scope and objectives and recommends a strategy, potential solution, or work-around.
• Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
• Provides guidance and training to less experienced administrators.
• Writes and maintains systems documentation including user and technical manuals.
• Designs, provisions, and configures systems.
• Acts as a liaison between technical groups and stakeholders to coordinate system installation and ensure technical compatibility and satisfaction.
• Prepares documentation and defines system-specific dependencies to assist in problem analysis.
• Provides recommendations for improving procedures and coordinating system implementation.
• Integrates development of best practices, standards, procedures, and quality objectives across systems infrastructure or platforms.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

What you'll bring

Candidates must meet minimum educational and professional standards, with additional preferred competencies valued for supporting advanced technology services:

• Undergraduate degree in a relevant discipline and a minimum of three years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Experience working with Power Platform, including Power Automate flows for workflow automation and integration with M365 services.
• Demonstrated experience working with Microsoft 365 services, with a focus on SharePoint Online and the broader M365 ecosystem including Teams, OneDrive, and Exchange.
• Experience developing with modern web technologies including React, JavaScript/TypeScript, HTML, and CSS, alongside practical experience building or customizing SharePoint Framework (SPFx) web parts, extensions, and integrated components.
• Experience configuring and developing for SharePoint.
• Good understanding and experience with testing best practices and concepts.
• Ability to effectively manage multiple tasks and priorities and work under pressure to meet time-sensitive and mission-critical deadlines.
• Ability to take initiative and work with limited direction.

Compensation and perks

This is a one-year term position offering competitive compensation within UBC:

• Monthly compensation range spanning from $7,158.42 to $10,292.25 CAD.
• Employment type: One-year term position.