Sr. Consultant, Infrastructure Management - CIBC, Toronto

Role overview

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You will be joining the Unit Team within the Lending Domain as a Technology Lead of Production Application Support, responsible for applying extensive technical and operational expertise as well as implementing Site Reliability Engineering principles.

Day-to-day

Your responsibilities within partnership, project delivery, and production support include the following key tasks:

• Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.
• Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes.
• Promote and support the concepts, products and services.
• Act as subject matter expert in the assessment of automation opportunities, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
• Develop and maintain productive relationships with Technology, QA, Project team and others.
• Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards.
• Make an impact by ensuring stability and resiliency of our application and infrastructure technology for our clients.
• Act as an escalation point for resolution of complex production problems for support of applications.
• Participate in post mortems to identify root cause and defining actions to eliminate recurrence.

Skills and experience

You can demonstrate experience in the following technical areas and skill sets:

• Unix, Linux, Window operating systems
• Feedhub and Autosys
• Shell scripting
• DB2
• Networking and related technologies, protocols, and services including TCP/IP, Routing, DNS, HTTP/S, and SSH
• ITIL including Incident, Problem, and Change management

Why you'll love it here

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck, offering a robust set of rewards:

• Competitive salary and incentive pay
• Banking benefits and a benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering and wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated for you to use to invest in your growth and development