ServiceNow Administrator Specialist - Scotiabank, Toronto

About the role

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the Service Management Technology team under Global Technology Enterprise Platform. We utilise the ServiceNow tool to provide the enterprise ticketing system supporting the bank's tracking of incident, problem, and change management, along with service requests, asset management, and configuration management. We also have custom applications for teams where standard IT Service Management modules may not fit perfectly.

Reporting to the Senior Manager, Service Management Platform Administration, you are responsible for delivery, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. Your primary focus, taking up about 80% of your time, involves day-to-day operations, new project initiative involvement, and the stability of existing deployed modules. Your secondary focus, up to 20%, involves troubleshooting complex issues and providing fixes or solutions for deployment. As part of your directive to ensure system availability, you will be reachable 24x7 by rotational pager.

What you'll do

Is this role right for you? In this role, you will engage in the following:

• You have a passion for everything to do with ServiceNow and can help drive and implement into a global enterprise.
• You enjoy providing support in a fast-paced environment.
• The eagerness to learn and to challenge yourself is a part of your DNA.
• You enjoy providing improvements, recommendations, and solutions on existing processes and tools.
• You get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.
• You can work under pressure and with multiple tasks to meet tight deadlines.

Who we're looking for

Do you have the skills that will enable you to succeed in this role? We would love to work with you if you bring the following qualifications:

• You possess strong communication skills in verbal, written, and presentation formats in order to work with technical peers or business stakeholders.
• You have at least 5+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization.
• You have at least 3+ years of hands-on experience troubleshooting issues and developing the solution within the ServiceNow platform.
• You have at least 2+ years of hands-on working experience as a member of a medium or large sized help desk.
• You can demonstrate an in-depth knowledge of most of the following ServiceNow modules: Incident, Problem, Change, IT Operations Management, Service Request, Hardware Asset Management, Configuration Management Database, Software Asset Management, and Knowledge Management.
• You possess good time management skills in order to succeed with shifting priorities over multiple assignments on projects or programs.
• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification.
• Completion of a post secondary education in Computer Science or Engineering or in a related field is desired.
• Completion of the ServiceNow System Administrator certification is required.
• Knowledge and understanding of Java scripting is required.
• Bilingual in English and Spanish is a plus.

About the company

Scotiabank offers an inclusive environment with rich professional development and competitive rewards:

• Diversity, Equity, Inclusion and Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices across diverse gender identities, ethnicity, race, age, ability, and veterans through Employee Resource Groups.
• Accessibility and Workplace Accommodations: We value unique skills and experiences, remaining committed to creating and maintaining an inclusive and accessible environment by removing and preventing barriers.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal and sick days, with benefits starting on day one.
• Community engagement opportunities including hackathons, contests, cooking with friends, and Humans of Digital.