Posted: June 24, 2026
Service Officer, Lending Services - Scotiabank, Mississauga is listed at Scotiabank in Mississauga, ON. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Scotiabank.
This contract Service Officer, Lending Services role at Scotiabank in Mississauga, Ontario, supports the Lending Services business unit. Key duties involve preparing intricate security and Business Banking documents for lending products and services, maintaining knowledge of commercial and small business offerings, and resolving service inquiries. Top requirements include post-secondary education, a minimum of two years of relevant financial services experience, and proven customer service skills.
As a Service Officer within Scotiabank’s Lending Services business unit, you will play a crucial role in ensuring the accurate and timely execution of tasks supporting the team’s business strategies and objectives. This position requires a high degree of accuracy and adherence to governing regulations, internal policies, and procedures, particularly concerning operational risk and regulatory compliance. You will be instrumental in preparing and executing intricate security and Business Banking documents, essential for the fulfillment and ongoing maintenance of various lending products and services. This includes providing instructions to lawyers and appraisers, ensuring all requirements are met for both new and existing commercial and small business clients.
A key aspect of this role involves maintaining up-to-date knowledge of relevant Commercial and Small Business products, processes, and policies. You will actively participate in internal training and review industry publications to stay informed. The role also champions a client-driven culture, responding promptly and effectively to service inquiries, concerns, and complaints from banking partners. This involves analyzing situations, presenting sound recommendations, and escalating issues when necessary to reduce business and client impact. Your contributions will directly enhance the customer experience and support the efficient operations of the respective areas, ensuring robust business controls are in place to manage various forms of risk, including AML/ATF risk.
Scotiabank is seeking a dedicated professional with post-secondary education and a minimum of two years of relevant working experience, specifically within Commercial or Small Business financial services or a related industry. The ideal candidate will possess proven customer service skills and the flexibility to adapt to a constantly changing environment, handling significant fluctuations in work volumes. Strong knowledge and experience in Business Banking credit, as it applies to the Corporate, Commercial, and Small Business Bank’s policies, procedures, products, and services, are essential. This includes familiarity with security and collateral documentation. Furthermore, expertise in the setup and execution of onboarding accounts, products, and services, along with loan/funding processes, is highly valued. Fluency in English, both written and verbal, combined with excellent organizational skills and working knowledge of Microsoft Office applications like Excel, Word, and Outlook, will enable success in this dynamic service-oriented role.
