Senior Systems Integrator - City of Toronto, Toronto

About the role

As a key member of Technology Services, you will play an important role in supporting the delivery and continuous improvement of the City’s operational technology environment, with a focus on infrastructure, network and related technology services.

Reporting to the Director, Operation Support Services, you will provide hands-on technical and business expertise to support complex technology initiatives, operational requirements, service improvements and modernization efforts.

You will act as a key bridge between technical teams, business units and senior leadership, translating business requirements into actionable technical outcomes and complex technical information into clear recommendations, presentations and briefings.

Combining technical expertise with strong project delivery and stakeholder management skills, you will help ensure technology initiatives and operational priorities are effectively delivered to meet evolving business needs.

Responsibilities

You will provide technical and business expertise to support the design, integration and implementation of technology solutions that meet operational and business needs. Working across infrastructure, network and related technology environments, you will execute the following tasks:

• Analyze business processes, operational requirements and technical needs to identify opportunities for improvement and recommend appropriate technology solutions.
• Conduct and support technical assessments, feasibility analysis and solution evaluations to determine practical approaches that align with business requirements and corporate technology standards.
• Support the modernization and continuous improvement of existing technology services, including lifecycle management, service enhancements and operational improvements.
• Apply security, privacy, quality assurance and other applicable corporate requirements throughout the assessment and implementation of technology solutions.
• Develop project charters, plans and schedules, and monitor progress against established deliverables, timelines and objectives.
• Identify and manage project risks, issues, changes, dependencies and resource requirements, taking action to address challenges and support successful delivery.
• Apply appropriate project management practices, quality standards and technology methodologies throughout the project lifecycle.
• Develop business cases, feasibility assessments and cost-benefit analyses to support technology investment and solution decisions.
• Monitor project budgets and expenditures and support effective financial management and accountability.
• Work with stakeholders to understand business requirements, operational challenges and priorities and translate them into actionable technical requirements and solutions.
• Provide technical and business advice and recommendations to senior management, business clients and technical stakeholders.
• Communicate complex technical issues, options and recommendations clearly to both technical and non-technical audiences.
• Prepare and deliver presentations, briefings and other materials that support decision-making and provide visibility into technical initiatives, operational issues and proposed solutions.
• Negotiate and collaborate with stakeholders with differing priorities to support effective decision-making and delivery.
• Establish and maintain effective working relationships with technical teams, business stakeholders, vendors and other partners.
• Identify opportunities to leverage technology solutions and expertise across divisions and promote greater alignment and integration.
• Participate in the evaluation and selection of technology solutions and services based on business and technical requirements.
• Support procurement and vendor activities, including the development and review of requirements, statements of work, service-level agreements and other procurement or contractual documentation.
• Maintain awareness of emerging technologies, industry trends and best practices and assess their potential application to City technology services.

Who we're looking for

Your application for the role of Senior Systems Integrator Technology Services (Senior Technical Delivery Lead) should describe your qualifications as they relate to:

• Post-secondary education in Computer Science, Information Technology, Engineering, Business, or a related discipline, or an equivalent combination of education and experience.
• Considerable experience managing and delivering complex technology projects and initiatives in a large-scale organization or multi-stakeholder environment, including responsibility for project planning, execution, risk and issue management, resource coordination, and performance monitoring.
• Considerable experience analyzing business and technical requirements, assessing technology solutions, and translating operational and business needs into practical technical recommendations and outcomes.
• Considerable experience working in complex technical and operational environments, such as network, telecommunications, identity and access management, security, cloud or infrastructure services, including experience supporting technology modernization, lifecycle management and/or service improvements.
• Considerable experience managing relationships across technical teams, business units, senior leadership and other stakeholders, including preparing and delivering briefings, presentations, reports and recommendations that communicate complex technical information to technical and non-technical audiences.
• Experience analyzing business processes and identifying opportunities for technology-enabled process improvement, service optimization and continuous improvement.
• Excellent analytical, problem-solving and decision-making skills, with the ability to assess complex technical and operational issues, evaluate options, manage risks and escalations, and develop practical solutions.
• Excellent relationship-building, communication, negotiation and collaboration skills, with the ability to work effectively with stakeholders with differing technical knowledge, priorities and interests.
• Demonstrated ability to take a practical, hands-on approach to technology delivery, take ownership of issues and outcomes, manage competing priorities, and operate effectively in high-pressure and rapidly changing operational environments.
• Knowledge of information security, privacy, quality assurance and relevant corporate and legislative requirements applicable to the delivery and operation of technology solutions.

Why you'll love it here

The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. The organization is committed to creating an accessible and inclusive environment, providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).