About the Opportunity
RBC is transforming digital identity management with the mission to help every Canadian achieve their financial goals securely and confidently. This strategic work ensures clients experience a consistent and secure journey across digital and advisor channels, as well as RBC’s full suite of services. This includes making identity verification and secure access intuitive for clients, simplifying authentication and authorisation processes, and empowering clients with control over their data and privacy. This transformation aims to position RBC as a trusted leader in secure digital experiences, delivering data-driven insights to support advisors in helping clients manage their identity and access with confidence.
As a Senior Product Manager, you will lead a delivery squad focused on bringing enhanced digital identity capabilities to market for our clients and advisors. You will partner closely with stakeholders across the organisation and industry to design an end-to-end secure client journey, establish a prioritised delivery roadmap, and lead the execution and optimisation of this experience.
Key Responsibilities
You will manage the product lifecycle of our Digital Identity platform through discovery, design, MVP release, and ongoing optimisation of the end-to-end client experience. This includes defining and communicating a clear product vision that meets priority business and client security needs, while maintaining RBC’s market leadership.
Conduct research and discovery to understand emerging market trends, use case patterns, and client expectations around identity and secure access. Translate the product roadmap into well-defined product requirements, including features, designs, user stories, and acceptance test criteria. Partner closely with digital design, developers, QE, line-of-business partners, and Functional Risk teams to achieve the product vision through agile delivery and iterative learning.
Support and assist impactful go-to-market plans, ensuring that team members, stakeholders, and executives have what they need to launch new capabilities and drive client adoption. Analyse client research and data to understand product performance and identify opportunities for continual improvement. Work closely with the technical development manager to lead the product functional design process based on intimate knowledge of users, technology, and security requirements. Represent the Digital Identity vision to stakeholders and partners, communicating strategy and demonstrating product value across diverse use cases and business units.
What You'll Bring
You must possess a Bachelor's degree with five or more years of Digital Product Management and ownership experience, demonstrating success in delivering digital capabilities with agile teams. Strong collaboration skills and stakeholder management are essential, along with technical aptitude in digital solutions such as APIs, mobile, and cloud platforms. You should be fluent in data, analytics, and client-centric design, and possess excellent written and oral communication skills. A collaborative mindset with a bias toward innovation and practical problem-solving is also required.
Experience in Financial Services, Security, or Identity platforms is beneficial. Knowledge of identity standards, authentication protocols, or regulatory requirements is a valuable asset. Agile Product Management certifications or an advanced degree in Business, Computer Science, Engineering, or related fields would also be considered advantageous.
What RBC Offers
RBC thrives on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
This opportunity includes a comprehensive Total Rewards Program, encompassing bonuses and flexible benefits. You will work with leaders who support your development through coaching and managing opportunities, and you will have the ability to make a significant and lasting impact in securing RBC’s digital future. Join a dynamic, collaborative, progressive, and high-performing team that offers flexible work-life balance options.