Senior Network Monitoring Engineer - Rogers, Montreal

About the role

The Technology team at Rogers wakes up every day with one goal in mind: connecting Canadians to the people and things that matter most. Together, they proudly support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. They drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

As a senior member of the Service Monitoring Systems team in Montreal, you will be responsible for the planning, design, deployment, and operational support of advanced monitoring solutions across wireless and wireline technologies. You will serve as a technical expert in network visibility, device management, and monitoring, helping ensure that platforms provide reliable insights into network performance, service quality, configuration change, and incidents.

You will collaborate with cross-functional teams and external technology partners, such as OpenText, Netscout, Gigamon, Cisco, RCATSOne, Commscope, and Witbe, to integrate and optimize scalable, high-performance monitoring systems that enhance network visibility, performance optimization, operational automation, and incident resolution. Although this is not primarily a software development role, you will use scripting, automation, APIs, and targeted code modifications to improve integrations, streamline operations, and address technical requirements.

Day-to-day

• Define the technical vision, architecture, and roadmap for network monitoring platforms.
• Plan, design, deploy, configure, and administer monitoring solutions in complex wireless and wireline environments.
• Lead advanced troubleshooting activities involving network traffic, monitoring infrastructure, tool integrations, data flows, and system performance.
• Develop scripts, adapt automation tools, and modify existing code when required to support integrations, operational workflows, and platform improvements.
• Work with APIs, databases, operating systems, and network technologies to configure and support end-to-end monitoring solutions.
• Foster team knowledge and promote strong practices in networking, monitoring, troubleshooting, automation, and AI-assisted operations.
• Identify practical AI use cases for anomaly detection, event correlation, alert prioritization, and root-cause analysis.
• Gather and translate internal client requirements and align them with company strategic goals.
• Work closely with multidisciplinary teams to improve process efficiency and system performance.
• Produce and maintain technical architecture, configuration, deployment, and troubleshooting documentation.
• Evaluate emerging technologies, including AI, that will improve network visibility, analytics, device management, and incident resolution.
• Apply security best practices, including access controls, encryption, system hardening, patching, logging, and vulnerability management.

Skills and experience

• Bilingual proficiency in French and English.
• A degree in computer science, computer engineering, telecommunications, networking, or equivalent practical experience.
• Extensive knowledge of networking concepts, protocols, architectures, and troubleshooting methodologies.
• Demonstrated experience planning, deploying, integrating, and supporting complex network monitoring solutions.
• Strong experience with network monitoring technologies and techniques, including SNMP, packet capture, traffic analysis, network probes, telemetry, and packet-broker solutions.
• Practical scripting and automation experience, preferably with Python, Bash, PowerShell, or similar technologies.
• Working knowledge of APIs, SQL or NoSQL databases, and Linux and Windows operating systems.
• Proven ability to lead complex technical initiatives and coordinate work across internal teams, vendors, and external partners.
• Strong communication skills, including the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• A team-oriented approach and the ability to thrive in a diverse, collaborative, and fast-paced environment.
• Experience with CI/CD pipelines, containers, cloud platforms, or infrastructure automation is considered an asset.
• A passion for innovation, automation, and continuous learning in the fields of networking and software engineering.

Why you'll love it here

Rogers offers robust programs supporting growth, wellness, and an inclusive culture where every team member has the tools to reach their full potential.

• Self-driven career development programs
• Rogers First: priority in applying to internal roles of interest
• Employee & Family Assistance Program
• Virtual Healthcare
• Cognitive Behavioural Therapy (CBT)
• Low or no-cost fitness membership
• A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.