Product Manager - Rogers, Toronto

Position summary

As we continue to evolve Rogers digital commerce capabilities, we are looking for a strategic and customer-focused Product Manager to help shape the future of our Wireline eCommerce experiences. This is an opportunity among Rogers jobs to own high-impact digital products, define product strategy and roadmaps, and lead cross-functional teams in delivering seamless customer journeys across Rogers.com and the Rogers mobile app. You will play a key role in driving digital growth, improving customer experiences, and advancing Rogers digital transformation agenda.

Day-to-day

You will be responsible for defining and executing the product vision, roadmap, and delivery strategy for Wireline digital acquisition, upgrade, and self-service experiences. Key responsibilities include:

• Own the product roadmap and backlog for Wireline eCommerce experiences across Rogers.com and the Rogers mobile app.
• Develop, maintain, and communicate quarterly and annual product roadmaps, balancing customer experience improvements and business priorities.
• Define the strategic vision and priorities for Wireline digital acquisition, upgrade, and self-serve experiences.
• Identify, evaluate, and prioritize new product opportunities using customer insights, analytics, stakeholder feedback, and market trends.
• Define product success metrics, business cases, and KPI targets to measure the impact of roadmap investments.
• Lead the continuous optimization of Wireline acquisition, upgrade, and self-serve customer journeys across web and mobile platforms.
• Manage product backlogs, sprint planning, prioritization, and release activities in partnership with Engineering, UX, QA, Analytics, and Delivery teams.
• Own QA performance reporting and quality metrics across the Wireline digital portfolio.
• Utilize digital analytics, customer journey insights, and operational performance metrics to inform product decisions.

Requirements

To qualify for this opportunity within technology jobs Toronto, applicants must meet the following criteria:

• Bachelor's degree in Business, Technology, Computer Science, Engineering, Marketing, Analytics, or a related discipline.
• 5+ years of experience in Product Management, Digital Product Development, eCommerce, Digital Experience, or related technology roles.
• Proven experience managing web and mobile digital products throughout the product lifecycle.
• Strong knowledge of Agile product delivery methodologies, including backlog management, sprint planning, and release management.
• Experience working with cross-functional teams including UX, Engineering, QA, Analytics, Marketing, Content, and Delivery.
• Strong analytical and problem-solving skills with the ability to leverage data and customer insights.
• Experience with digital analytics and customer experience platforms such as Adobe Analytics, Google Analytics, Quantum Metric, Dynatrace, Power BI, or Tableau.
• Experience with QA performance reporting, quality metrics, release management, and defect tracking.

About the company

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. Rogers offers competitive compensation, robust benefits, and a commitment to diversity, equity, and inclusion.