Personal Banking Associate - TD Bank, Saint-Léonard

AI Summary

TD Bank is hiring a Personal Banking Associate in Saint-Léonard, Québec. This role focuses on building strong relationships with customers, addressing their banking needs, and educating them on digital solutions. You will guide customers to appropriate staff members and support daily transactions. Key requirements include a High School diploma with relevant experience and proficiency in MS Office.

About the Opportunity

As a Personal Banking Associate at TD Canada Trust in Saint-Léonard, you will be at the forefront of building deep and lasting relationships with our valued customers. This role is crucial for understanding customer needs and providing information and advice on a broad range of banking services, products, and solutions. You will engage customers in their day-to-day advice needs, service transactions, and digital education, ensuring a positive customer experience. The focus is on guiding customers to the right contact person for their financial queries and banking needs, including new accounts and investment advice. You will also play a part in resolving critical issues and recommending improvements to work practices to enhance the overall customer experience. This position offers a dynamic environment where you can help customers build confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking platforms. TD is committed to fostering a supportive environment where colleagues can thrive and contribute to shared objectives.

Your Skills and Growth

To succeed in this Personal Banking Associate role, candidates should possess a High School diploma along with at least one year of relevant experience. While not mandatory, a Post-Secondary or Undergraduate degree in a related field is preferred. Proficiency in MS Office, branch software, and internet usage is essential, alongside a solid knowledge of banking solutions and processes to effectively advise customers. We are looking for a self-starter who can work independently in a dynamic environment, demonstrating strong administration, organizational, planning and time management skills. A diligent and effective influencer with a can-do attitude, you will need to exercise initiative and manage changing priorities. Strong communication and established customer experience skills are vital for connecting effectively with customers and colleagues. TD is deeply committed to the growth and development of its colleagues, offering regular career conversations, training programs, and a competitive total rewards package. We strive to build a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow their expertise and make a meaningful impact in the banking sector.