Patient Programs Coordinator - UBC, Kelowna

Role overview

The University of British Columbia is seeking a Patient Programs Coordinator for jobs in UBC Hospital Site - Kelowna. Based in Kelowna, BC, this part-time role operates at 0.75 FTE as a 6-month term position within the Southern Medical Program (SMP) under the Faculty of Medicine. The SMP is an innovative collaboration delivering undergraduate medical education training throughout the Southern Interior of British Columbia. This position recruits, trains, and supports activities involving patient programs participants, including Standardized Patients, Volunteer Patients, and Clinical Teaching Assistants who are involved in teaching and assessing medical students.

Who we're looking for

Candidates applying for these UBC careers should possess the following minimum qualifications:

• University degree in a relevant discipline
• Minimum of two years of related experience, or the equivalent combination of education and experience
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred attributes and skills for this role include experience as a Standardized Patient or a background in health care, demonstrated interpersonal and diplomacy skills, strong independent problem-solving and organizational abilities, and intermediate to advanced proficiency in MS Office Suite, SharePoint, and web browsers.

What you'll do

The Patient Programs Coordinator handles administration duties across several key areas:

• Maintain an active Volunteer Patient pool, proactively recruit new volunteers from diverse backgrounds, and interview, select, train, and evaluate individuals for the program
• Coordinate requirements, responsibilities, and timelines for delivering curricular sessions requiring experiential student learning portrayed by standardized patients
• Recruit and train Standardized Patients to simulate medical conditions and communication challenges for teaching and assessing medical learners
• Provide back-up support for all aspects of Objective Structured Clinical Examinations (OSCEs) as required
• Support the recruitment, training, and scheduling of Clinical Teaching Associates for sensitive examinations
• Identify opportunities and foster engagement with community organizations to celebrate diversity and promote healthy, inclusive education
• Maintain accurate and up-to-date records, waivers, consent, and file systems meeting or exceeding UBC standards
• Collaborate with the SMP Communications Manager to create and maintain promotional material relating to patient programs activity
• Support the correct and timely financial processing of all patient program activity in accordance with guidelines and policies

Why you'll love it here

This administration position offers an engaging opportunity to work within a collaborative, distributed medical education environment at UBC. Staff members contribute directly to the training of future medical professionals across British Columbia while working closely with clinical faculty, healthcare partners, and diverse community members in an inclusive team culture.