Order Management Superuser - Canadian Tire, Toronto

The opportunity

The Order Management System & Support team collaborates with many teams throughout Canadian Tire's Supply Chain and Merchandising departments. Our primary objective is to ensure efficient and effective processing of Purchase Orders and Store Orders to support the flow of product to the retail customer. The Order Management Superuser role supports the Order Management team and its applications with detailed analyses, root cause investigations and analytical reporting to identify and resolve the system or process issues that interrupt the flow of orders.

Responsibilities

• Monitor and maintain system health with daily error management and exception analysis
• Validate & Process Store/Purchase Order cancellation/uploads/manipulation requests
• Process daily Work Re-direct (WRD) processes (Store Order & Purchase Order)
• Validate and process daily stranded orders in Legacy order management system
• Investigate/Analyze questions about deal & IEP allocation/rationing
• Timely responses on ad-hoc requests for analysis from VP/AVP/Manager
• Provide testing support when required for system enhancements and fixes
• Own, build and maintain programs, queries, reports and other data within the Order Management environments
• Direct involvement with corporate initiatives to ensure Order Management requirements are heard/met
• Challenge the status quo to find creative ways to continuously improvement daily processes
• Document and maintain documentation related to the above responsibilities

Skills and experience

• Proven curiosity, ambition to learn, solve and understand
• Interpersonal skills and ability to organize, collaborate and communicate
• Knowledge of Order Management processes and applications
• Education involving information engineering and systems analysis
• 2+ years of Supply Chain experience
• Proficient user of standard desktop tools including Excel, Access, Knime and PowerPoint
• Proven ability to work with extremely detailed information and understand complex systems
• Ability to prioritize, multiple tasks, identify issues, assess impacts, relay findings and formulate options

Benefits

In addition to competitive pay, Canadian Tire offers a robust package of programs and perks to support employees:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts