Operations Administrative Support Officer - City of Vancouver, Vancouver

The opportunity

The City of Vancouver is seeking an Operations Administrative Support Officer for Non-Market Housing Operations. This position is responsible for supporting day-to-day operational administrative requirements, tenant inquiries, facility maintenance support, housing applications, and file maintenance. You will perform key portfolio and administrative support functions while providing direct customer service to tenants and the public.

Skills and experience

Candidates must meet specific education, knowledge, and ability standards to qualify for these administration jobs in Vancouver.

• Diploma in the field of public administration, community service, or non-profit provider with considerable related work experience with an emphasis on tenant management, outreach, community development; or equivalent combination of training and experience
• Considerable knowledge of the housing continuum, including market, subsidized and supported housing systems
• Considerable knowledge of legislation and regulations related to the Residential Tenancy Act
• Considerable knowledge of social, medical, financial and community resources available to clients
• Thorough knowledge of business English, spelling, punctuation and business math
• Proficiency with MS Office programs and platforms with higher intermediate to advanced functions
• Safety Oriented First Aid and CPR Certificate
• Criminal Records Review Program (CRRP) clearance and eligibility to work with vulnerable sectors and priority populations

Responsibilities

The role involves diverse operational support and communication tasks across the housing portfolio.

• Prepare accurate rent calculations, subsidies, adjustments and annual reviews by analyzing financial documents
• Review and interpret tenant information to ensure accuracy and compliance regarding tenancy accounts and family composition
• Schedule and maintain follow-up methods for operational procedures like short-term rent adjustments and inspections
• Support tenant relocation projects, transfer requirements, and housing eligibility statuses
• Coordinate purchase orders, vendor site visits, and invoice processing with the NMHO Facilities Manager
• Provide general information regarding NMHO policies and housing qualifications to tenants and applicants
• Coordinate the showing of units to prospective tenants, receive rental applications, and perform checks
• Ensure accurate tenant file management across paper and online filing systems
• Coordinate and track Occupational Health and Safety related events such as fire drills and site safety inspections
• Perform general office duties, minute taking, transcription, and meeting coordination

Why you will love it here

Working with the City of Vancouver offers an engaging workplace committed to public service, equity, and sustainability.

• Recognized among BC's Top Employers and Canada's Greenest Employers
• Eligible for the City of Vancouver Flexible Work Program for hybrid work arrangements
• Meaningful work ensuring equitable access to services and supporting the needs of citizens
• Commitment to a diverse workforce that represents the community