Clerk III Automotive - City of Vancouver, Vancouver

Position Summary

Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents. Automotive Garage Service Writers provide frontend customer service to Engineering Services and other City Departments by recording performance and service issues, initiating work orders, prioritizing, and updating repair information for fleet vehicles.

What You Will Do

As part of administration jobs Vancouver opportunities, you will handle various duties supporting municipal vehicle operations, including:

• Initiates automotive services and repairs by recording performance problems and services requested, including writing and interpreting field notes, identifying vehicle construction types, and recognizing damage characteristics.
• Writes repair orders to detail out required work and repair codes based on service assessment.
• Assists in coordinating the planning and scheduling of fleet maintenance, repairs, inspections, and manufacturing work into appropriate work areas.
• Coordinates vehicles and equipment towing to and from the garage or vendors.
• Provides excellent customer service as the first point of contact through personal communications, conflict resolution, and consultations.
• Coordinates a small motor pool of vehicles and verifies warranty and service contract coverages.
• Develops repair labour estimates and maintains records through industry standard software such as the City’s Fleet Information Management Software package.
• Tracks work program metrics, outlining current state versus target, and reports information to management.
• Receives and investigates inquiries related to garage operations and work requests to initiate action and resolve problems.

Requirements

To qualify for City of Vancouver careers in this capacity, applicants must meet specific educational, experiential, and technical standards:

• Completion of grade 12, supplemented by technical courses.
• Certified Automotive Operations Service Writer preferred and/or 3-5 years of related experience and courses related to Automotive Operations management in either an automotive or heavy-duty equipment environment.
• Experience working in a unionized environment with different mechanical trades and manufacturing trades.
• Experience with use of a Fleet Information Management System.
• Demonstrated mechanical aptitude including working knowledge of the National Safety Code, Provincial Commercial Vehicle Inspection Program, and WorkSafe BC regulations pertaining to maintenance and inspections of High Consequence equipment.
• Demonstrated ability to work individually or as part of a team in a rapidly changing environment with close attention to detail.
• Demonstrated ability to deal effectively and timely with staff and customers.
• Demonstrated competence in the use of MS Office applications including Word and Excel.
• Must hold a valid BC driver's license.