Manager, Incident Response - Scotiabank, Toronto

Role overview

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture. This position contributes to the overall success of Corporate Security and Physical Security globally, ensuring individual goals, plans, and initiatives are executed in support of business strategies. All activities must be conducted in strict compliance with governing regulations, internal policies, and procedures.

Key duties

In this dynamic Scotiabank job, you will handle critical security operations, threat assessments, and employee safety programs across the bank:

• Champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Respond to criminal attacks against the bank affecting staff, customers, assets, or facilities to limit loss and mitigate risk to security incidents.
• Conduct appropriate after-action reviews post-incident and perform risk assessments by working closely with internal and external partners to identify potential security threats and vulnerabilities.
• Mobilize rapidly across Canada to support physical security incidents, provide security oversight to staff, customers, and law enforcement agencies, and offer clear directions during critical incidents.
• Effectively manage, communicate, and escalate critical information and situational updates to stakeholders and senior leadership.
• Manage employee preparedness for physical security incidents by providing workplace safety training, conducting education campaigns, and supplying resources.
• Understand how the bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations in accordance with Scotiabank values, Code of Conduct, and Global Sales Principles, ensuring adherence to operational, compliance, AML/ATF/sanctions, and conduct risk controls.
• Champion a high-performance environment and contribute to an inclusive work environment.

What you'll bring

To succeed in these Scotiabank careers, candidates should possess the following qualifications and experience:

• Undergraduate degree, college diploma, and/or equivalent related experience.
• High degree of fluency in English required; French or Spanish proficiency is desirable.
• Certified Protection Professional (CPP) or Crime Prevention Through Environmental Design (CPTED) credentials are considered assets.
• A valid G-class or equivalent Driver's License.
• Minimum of 5 years of security or relevant industry experience considered an asset.
• Experience in the development and delivery of training programs and awareness campaigns.
• Familiarity with industry security measures, current innovations, technologies, and applications.

What's in it for you

Scotiabank offers comprehensive rewards and an inclusive environment to support your professional and personal growth:

• Diversity, Equity, Inclusion & Allyship through bias-free practices, inclusive values, and Employee Resource Groups spanning diverse gender identities, ethnicities, races, ages, abilities, and veterans.
• Accessibility and Workplace Accommodations to remove barriers and build an inclusive environment.
• Upskilling opportunities via online courses, cross-functional development opportunities, and tuition assistance.
• A competitive rewards program including a bonus, flexible vacation, personal and sick days, with benefits starting on day one.
• Community engagement opportunities and belonging programs such as hackathons, contests, and Humans of Digital.