Manager, Fraud Deterrence - Scotiabank, Toronto

Role overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture at Scotiabank in Toronto. The Manager, Fraud Deterrence is responsible for the monitoring and reviewing of Bank records for suspicious or unusual activity in Canada. This role focuses on minimizing losses to the Bank resulting from fraudulent activity on non-card products by managing a team of Senior Fraud Analysts and Assistant Managers who use various tools to identify and review suspected cheque fraud, kiting activities, suspected payment fraud, and other fraudulent transactions.

Your impact

In this role, you will contribute directly to the Bank's risk management and operational success through the following responsibilities:

• Ensure that there is an effective program in place to detect and prevent fraud on non-card Bank products, to keep fraud losses at a minimum
• Manage an effective program to identify and report potential fraudulent transactions
• Ensure that service provided to internal Bank clients is of the highest quality, interactions with Bank clients are professional/courteous and strong relationships are maintained with internal and external business partners
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Champions a high-performance environment and contributes to an inclusive work environment
• Champion change/be change resilient

Who we're looking for

We would love to work with you if you bring the following skills and qualifications to the position:

• 3 -5 years of bank experience within an operational or fraud specific role
• Proficient with MS PowerPoint, MS Excel, MS Word is preferred
• Fully bilingual in both English and French (oral and written) an asset
• Technological aptitude and the ability to quickly adapt to new systems and processes
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices
• Superior communication skills; verbal, written and electronic
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services
• Strong analytical skills to make decisions or escalate losses
• Ability to manage complex situations, especially with conflicting priorities, and continue to motivate the team during high pressure situations
• Be forward thinking with processes and operational planning
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner, including reporting distributed to upper leadership

What is in it for you

Scotiabank offers a comprehensive rewards program and supportive culture designed to empower your career growth:

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities for you and our customers
• A competitive rewards program including annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day
• Diversity, Equity, Inclusion & Allyship initiatives designed to create an inclusive culture where every employee is empowered to reach their fullest potential
• Accessibility and workplace accommodations to maintain an inclusive and accessible environment for everyone