Manager Business Services - City of Toronto, Toronto

Role overview

This is an exciting opportunity to join a dedicated team within Ombudsman Toronto and advance the City of Toronto’s commitment to establishing a right to adequate housing. If you are passionate about fairness, equity, and overcoming systemic discrimination hurdles in the City’s treatment of people who are living in housing precarity, this may be the job for you. Ombudsman Toronto operates independently of City Council and the City administration, with staff reporting directly or indirectly to the Ombudsman, an independent Officer of City Council.

As the Manager Business Services among City of Toronto jobs, you will provide senior-level decision support and coordination to the Deputy Ombudsman and Senior Leadership Team on the management of business and corporate service functions, ensuring the organization has the operational infrastructure to deliver its mandate.

Day-to-day

You will oversee all business, administrative, and operational functions that enable Ombudsman Toronto to effectively deliver on its mandate. Your daily responsibilities encompass the following areas:

• Provide confidential strategic advice on complex issues, support organizational excellence, and prepare reports, briefing notes, and correspondence for senior executives on sensitive matters.
• Develop and implement plans and policies supporting Ombudsman Toronto's strategic goals while advancing equity and inclusion goals across policies and programs.
• Lead transformation and organizational change initiatives by developing project plans, timelines, budgets, milestones, and deliverables to improve public service levels.
• Coordinate project and operational initiatives involving staff, contractors, and stakeholders, and participate in measuring operational performance standards.
• Oversee day-to-day staff operations, scheduling, assigning and reviewing work, and providing general coordination of staff without direct authority.
• Develop, recommend, and administer the annual budget, coordinating finances, facilities, equipment, supplies, technology, and operational resources while ensuring expenditures remain within limits.
• Collaborate with People & Equity on corporate human resource policies, ensure compliance, coordinate recruitment initiatives, and provide guidance regarding legislative regulations.
• Manage procurement, contracts, and vendors while collaborating with Purchasing & Materials Management to ensure compliance with corporate procurement processes.

Requirements

Candidates must meet the following qualifications to be considered for this administration role in Toronto:

• Post-secondary education in a discipline pertinent to the job function (e.g., Public Administration) or an approved combination of education and experience.
• Extensive experience leading programs, projects or initiatives at the senior level, paired with strong project management skills.
• Considerable experience providing strategic advice to senior leaders in areas of policy and/or issues management.
• Considerable people management experience, including leading, motivating, and developing a team of staff while promoting an inclusive workplace culture.
• Considerable experience conducting research, analyzing complex data, interpreting and summarizing information, and preparing comprehensive reports.
• Advanced MS Office Suite proficiency, specifically MS Excel, OneNote, and PowerPoint.
• Understanding of administrative fairness and human rights in service delivery and Ombudsman office operations.
• Demonstrated experience in public procurement processes, managing and delivering projects while maintaining budgetary control.
• Excellent analytical skills, strategic advice delivery, problem-solving abilities, and capacity to make timely, well-informed decisions.
• Ability to react quickly to changing situations, manage competing priorities, meet tight timelines, and consistently display sound judgment, integrity, and discretion.
• Exceptional communication skills with experience working independently and as part of a team, along with openness to learning and cultural competency training.
• Project Management Professional (PMP) certification is considered an asset.

Why you'll love it here

Joining the City of Toronto offers a permanent career opportunity with a competitive non-union salary range of $126,000.00 to $176,140.00 per year. The City is an equal opportunity employer dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents it serves, with full commitment to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act.