Library Assistant II - Vancouver Public Library, Vancouver

Position Summary: Library Assistant II, Vancouver Public Library

The Vancouver Public Library (VPL), a vital part of the City of Vancouver's community services, is seeking dedicated Library Assistant II professionals to join its team. As the third largest public library system in Canada, VPL is a dynamic environment where learning, joy, community, and recreation converge. This role is crucial in delivering exceptional public service, connecting people with essential information, books, and resources that can truly change lives.

Reporting to the Circulation Supervisor, the Library Assistant II provides direct service to the public, ensuring established Library strategic objectives and service standards are met. This position involves demonstrating and modelling conduct that adheres to VPL’s policies and procedures, aligning with the Library’s vision, mission, and values. Working within Circulation Services at either the Central Library or a branch, the incumbent will collaborate effectively within their team and across the system to ensure all service priorities are achieved.

Skills and Experience for Library Assistant II

Vancouver Public Library is looking for positive individuals with excellent customer service skills who can confidently and respectfully deliver library services to its incredibly diverse communities. Adaptability and openness to learning are key as VPL constantly evolves to meet the changing needs of the public. This administration role requires a blend of foundational education and practical experience.

• Completion of the twelfth school grade, including or supplemented by basic computer and word-processing courses.

• Experience in a customer service environment.
• Related experience in the provision of library services preferred.

• Knowledge of library methods, procedures and tools applicable to the work.
• Working knowledge of the objectives, organization, procedures, services and resources of the Library.
• Excellent oral and written communication skills.
• Ability to plan, organize and carry out assigned duties and responsibilities.
• Excellent customer service skills.

Work Schedules and Employment Details

This job posting covers multiple Library Assistant II positions with various employment types and work schedules. Candidates are encouraged to submit only one application and clearly indicate in their cover letter which schedule(s) they are interested in. Please note that work schedules may change with reasonable notice.

• Schedule 1: Regular Full-Time
• Monday: 8:30am – 5:00pm
• Tuesday: 12:10pm – 8:40pm
• Wednesday: 8:30am – 5:00pm
• Thursday: 8:30am – 5:00pm
• Friday: 9:40am – 6:10pm (EDO Week 1)

• Schedule 2: Temporary Full-Time until January 9th, 2028 with the possibility of extension or curtailment
• Tuesday: 8:30am – 5:00pm
• Wednesday: 12:10pm – 8:40pm
• Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 5:00pm
• Saturday: 9:40am – 6:10pm (EDO Week 2)

• Schedule 3: Posted Part-Time (22 hours)
• Monday: 9:00am – 5:00pm (7 hours)
• Friday: 9:10am – 6:10pm (8 hours)
• Saturday: 10:10am – 6:10pm (7 hours)

• Schedule 4: Temporary Part-Time (20.5 hours) until May 31, 2028 with the possibility of extension or curtailment
• Monday: 10:00am – 6:00pm (7 hours)
• Saturday: 10:00am – 6:00pm (7 hours)
• Sunday: 10:30am – 5:00pm (6.5 hours)

About Vancouver Public Library and Application Information

Vancouver Public Library is one of Canada's largest and most dynamic public library systems, offering a wide array of services at 21 locations across the city. With over 800 staff members, VPL lends over 5 million items annually and hosts nearly 200,000 people at programs and events designed for learning, inspiration, and connection. This innovative, inclusive, and rewarding workplace offers excellent opportunities for those seeking jobs in Vancouver, particularly in administration and public service.

Representing the diverse community it serves is a priority at VPL. The Library actively supports equity, diversity, and inclusion, encouraging applicants from all backgrounds and identities. As part of a City of Reconciliation, VPL also seeks to reflect and celebrate Indigenous cultures, language, and history, particularly those of the Musqueam, Squamish, and Tsleil-Waututh people. A Police Information Check clearance is a condition of employment to ensure the well-being of patrons. Only shortlisted candidates will be contacted for this City of Vancouver career opportunity.