IT Operations Co-op - Later, Vancouver

About Later

Later is the world’s most intelligent influencer marketing company, empowering brands to create unforgettable campaigns with confidence. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from significant marketing investments. Built on a native, AI-powered platform and over a decade of proprietary data, including billions of social interactions and over $2.4B in verified influencer-driven purchases, Later helps teams understand what will work before they launch. Trusted by leading enterprise brands like Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance to deliver impactful results.

The Opportunity: IT Operations Co-op

We are seeking an IT Operations Co-op student to join our IT team and gain hands-on experience supporting employees and learning how corporate IT operates in a growing technology company. This is an entry-level role for someone interested in IT support, systems administration, identity management, and workplace technology. You’ll work closely with experienced IT team members while supporting day-to-day operations across Google Workspace, Slack, Zoom, employee devices, SaaS applications, and Google-based SSO.

Day-to-day Responsibilities

• Respond to day-to-day IT support requests through the service desk.
• Troubleshoot common laptop, account, application, Wi-Fi, and access issues.
• Support employees using Google Workspace, Slack, Zoom, and other company tools.
• Escalate complex problems to senior IT team members when required.
• Provide clear updates to employees and ensure requests are followed through to resolution.

• Assist with employee onboarding and offboarding activities.
• Create and update Google Workspace accounts, groups, and permissions under supervision.
• Support Google SSO access to company applications.
• Help troubleshoot login, MFA, password, and account-access issues.
• Assist with access reviews and maintain accurate account documentation.

• Prepare, configure, and deploy laptops for new employees.
• Assist with laptop returns, inventory updates, and device decommissioning.
• Help install and troubleshoot approved applications.
• Maintain accurate hardware and software inventory records.
• Support routine IT operational tasks, documentation, and audits.

• Create and update help articles, setup instructions, and troubleshooting guides.
• Identify recurring support issues and suggest ways to reduce them.
• Help improve onboarding checklists and common IT workflows.
• Learn and follow security, privacy, and compliance procedures.

Who You'll Work With

As an IT Operations Co-op, you will work closely with experienced IT team members, gaining mentorship and practical insights into corporate IT operations. This collaborative environment will provide a strong foundation as you help support Later's employees across various technology platforms.

Who We're Looking For

The ideal candidate for this IT Operations Co-op role is curious, dependable, comfortable helping people, and eager to learn technical troubleshooting and IT best practices. You should have a customer-service mindset and a genuine interest in helping others, contributing to a positive experience for all Later employees.

• Currently enrolled in an Information Technology, Computer Science, Cybersecurity, Systems Administration, or related program.
• Basic understanding of computers, operating systems, and common workplace applications.
• Strong interest in IT support, cloud applications, and identity management.
• Good troubleshooting and problem-solving skills.
• Clear and friendly communication with both technical and non-technical employees.
• Strong attention to detail and willingness to document work.
• Ability to manage multiple requests and ask for help when needed.
• A customer-service mindset and genuine interest in helping others.

• Previous school, volunteer, internship, or personal experience providing technical support.
• Familiarity with Google Workspace, Slack, Zoom, macOS, or Windows.
• Basic understanding of SSO, MFA, user permissions, or SaaS applications.
• Experience using a ticketing or service desk system.
• Interest in automation, scripting, cybersecurity, or systems administration.

What's On Offer

This IT Operations Co-op at Later provides a unique opportunity to significantly expand your technical skills and gain practical experience in a professional setting. You will be compensated at $4,000 per month, reflecting Later's commitment to market-based and data-driven compensation practices. While co-op team members are not eligible for company benefits, this role offers invaluable learning and development as you help support our operations.

• Google Workspace administration and support.
• Google SSO, MFA, user access, and identity-management fundamentals.
• Slack and Zoom administration.
• IT service desk processes, ticket prioritization, and escalation.
• Laptop deployment, inventory management, and employee lifecycle support.
• Security and compliance practices related to access and company devices.
• How IT supports employees across a remote and office-based workforce.

Later's Culture and Values

At Later, the culture is rooted in an inclusion-first mindset, embracing the importance of building teams for culture add rather than culture fit. The company is committed to creating a diverse environment and is an equal opportunity employer, ensuring fair consideration for all applicants. Later values individuals who are driven by impact, strategic and customer-centric, curious and growth-oriented, collaborative and resilient, accountable and honest, and emotionally intelligent. These principles guide how employees work and contribute to the company's success. Please let us know if you require any accommodations or support during the recruitment process.