IT Operations Analyst - RBC, Toronto

Role overview

The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada. We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.

What you'll do

As part of RBC careers in operations, you will provide critical support and drive continuous improvement initiatives:

• Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments, focusing on continuous improvement to the business by providing excellent client service.
• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

Qualifications

To qualify for these RBC jobs, applicants must meet the following mandatory requirements, while additional skills provide extra advantage:

• Demonstrated ability in written and oral communication skills along with strong presentation skills, and the ability to determine information and communication needs of stakeholders and projects.
• A strong understanding of technology and/or financial services industry.
• Ability to learn and absorb quickly new concepts in tools and systems, apply new knowledge as appropriate, and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux Network, Distributed Systems and Console based technologies.
• Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)
• Experience in a matrix environment, such as a large, publicly traded corporation (Nice-to-have)
• Ability to facilitate between and influence key decision makers (Nice-to-have)
• Strategic thinker with excellent interpersonal skills to work across functions and businesses (Nice-to-have)

Compensation and perks

RBC offers a supportive environment designed to help employees thrive professionally and personally:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work