Insurance Service Advisor - Scotiabank, Calgary

Position summary

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. This position is responsible for providing in-force policy support to licensed advisors, Branch Managers, and Insurance Consultants.

What you'll do

• Acts as the main point of contact for licensed advisors in the region who have questions and require support related to their in-force policy management activities.
• Delivers training to advisors on accessing policy details within Centralize and best practices for servicing activities.
• Reviews statements and notices as they are distributed to the Agent of Record and flags any policies that require attention.
• Undertakes policy analysis, requests in-force illustrations, and provides any necessary paperwork to advisors.
• Proactively reviews a subset of in-force permanent life insurance policies at key milestones in order to identify any potential issues that might lead to future client concerns related to the performance of their policy.
• Collaborates with advisors and SWIS colleagues in determining the best approach to address issues and mitigate any risks.
• Takes on Agent of Record for all orphaned policies within the region, which includes being the primary contact for those clients in managing their policies.
• Triages any requests for licensed advisors to take over as Agent of Record on policies that were sold by external agents.
• Identifies opportunities to introduce an Insurance Consultant into an in-force policy where there may be new business potential.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles.

Who we're looking for

• Minimum of 3-5 years' experience within the life insurance industry coupled with a University degree (or equivalent education)
• LLQP is a requirement
• The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an asset
• Experience working with permanent life insurance and working knowledge of insurance carrier illustrations, software and advisor portals is essential
• Knowledge of the estate planning uses for life insurance including corporate owned life insurance strategies is essential
• Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in a gracious and professional manner
• Ability to work effectively and collaboratively within a team
• Readily embrace change and thrive in an ever-changing environment
• Well organized, goal driven and action oriented
• Demonstrates pro-activity, initiative and resourcefulness
• Service-oriented with a high value placed on rapid and high-quality responses
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint and MS Outlook

About the company

Scotiabank is committed to fostering a high-performance environment and contributes to an inclusive work environment where employees are empowered to champion customer-focused goals.