Customer Experience Associate - Scotiabank, Pembroke

About this opportunity

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Experience Associate among Scotiabank jobs, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey.

What you'll do

In this role within Canadian banking, you will engage with clients daily to support their financial needs and build lasting relationships.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

What you'll bring

To succeed in these Scotiabank careers, you should bring the right mix of interpersonal skills and technical aptitude.

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

About the company

Scotiabank offers a forward-thinking organization surrounded by a collaborative team of innovative thinkers. Employees experience a rewarding career path with diverse opportunities for professional development and internal training to support career growth and enhance skills.

• An organization committed to making a difference in our communities – for you and our customers
• Recognition and rewards for high-performance supported by leadership through meaningful development conversations
• Internal training to support your growth and development
• A competitive compensation and benefits package