Insurance Sales Support Manager - Scotiabank, Toronto

Position summary

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture at Scotiabank. The Senior Manager is responsible for contributing to the overall success of the insurance business by providing strategic leadership and oversight of a regional team of Insurance Sales Associates, Senior Insurance Sales Associates, and Associate Insurance Servicing Advisors. The role ensures a high level of sales and service support is delivered to Insurance Consultants while fostering a high-performing culture focused on coaching, development, operational excellence, and continuous improvement.

What you'll bring

• Minimum 5 years of insurance, wealth management, or financial services experience.
• Minimum 3 years of people leadership experience managing multiple teams and/or leaders.
• Insurance License.
• University degree or equivalent experience.
• Strong knowledge of the wealth management and insurance industries.
• Demonstrated experience leading change initiatives, workforce planning, and operational improvement projects.
• Industry accreditation such as CSC, CFP, CLU, or equivalent designation is considered an asset.

Day-to-day

As a key leader in the insurance business, your daily responsibilities focus on driving operational success, supporting regional teams, and aligning with the Bank's risk culture.

• Leads and develops a regional team of ISAs, SISAs, and AISAs across multiple advisory teams, managing service standards, coaching, and career progression.
• Oversees regional staffing, workforce planning, and capacity management, working closely with Regional Directors and Insurance Advisory teams.
• Partners with Regional Directors to ensure Insurance Advisory teams have the sales and servicing support required to manage volumes and deliver client experiences.
• Provides strategic leadership in the design, development, and implementation of initiatives that enhance insurance sales administration support.
• Promotes consistency and best practices by identifying operational efficiencies, leveraging technology, and implementing scalable solutions.
• Develops and maintains a strong understanding of industry trends, competitor practices, and emerging opportunities related to insurance sales support.
• Understands the Bank's risk appetite and risk culture, keeping the Bank safe and fostering an environment where team members feel comfortable raising concerns.
• Creates an environment pursuing effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles.
• Builds and sustains a high-performance environment by implementing people strategies that attract, retain, develop, and motivate talent.

Who you'll work with

This role involves extensive collaboration across various business units and regional teams to support the broader insurance business.

• Regional teams of Insurance Sales Associates (ISAs), Senior Insurance Sales Associates (SISAs), and Associate Insurance Servicing Advisors (AISAs).
• Insurance Consultants and Insurance Advisory teams.
• Regional Directors and SWIS leadership.
• Colleagues across Canadian Wealth Management, various business lines, and support functions.