HR Consultant HRIS - City of Toronto, Toronto

Role overview

The People & Equity Division in partnership with the Technical Services Division has commenced a multi-year capital project to assess and implement recruitment technology that integrates with the existing SuccessFactors system to help manage high volume recruitment. This important initiative creates an exciting opportunity for a committed and motivated individual with strong recruitment knowledge and a passion for technology and innovation to participate in a divisional project team. Reporting to the Manager, Human Resources Information Systems (HRIS), and working collaboratively with other operational and project leads, the HR Consultant HRIS will be part of the High-Volume Recruitment Capital project dedicated to enhancing the City's Recruiting module within the SuccessFactors system.

Key duties

• Represent the SuccessFactors Recruiting team in the research, testing, quality assurance and implementation of existing SuccessFactors functionality to support project initiatives related to managing high-volume screening, assessment, and interview scheduling.
• Support the design, configuration and implementation of SuccessFactors functionality to meet business requirements, recommending and assisting in the development of system and business sustainment strategies, to provision process improvements for optimal efficiency and alignment with business priorities.
• Contribute to the testing, blueprinting, implementation and integration of selected third-party vendor technology with SuccessFactors.
• In collaboration with the SuccessFactors Recruiting and Onboarding sustainment team, test, configure, implement and establish change management plan for the new Redesigned Applicant Workbench.
• Contribute to the development of test strategies, creation of test data in non-production systems, and execute test scenarios using various methodologies and systems to ensure new functionality aligns with business requirements and quality assurance.
• Consult with key stakeholders to understand current and future business requirements to ensure these are central factors in the implementation and adoption of existing SuccessFactors system functionality.
• Collaborate in a team environment and with all members of the HRIS unit, People & Equity colleagues, and business partners from Payroll, Pension & Employee Benefits division, technical teams from Technology Services division, as well as external consultants and processors from SAP to facilitate timely resolutions while providing advice, consultation and support to business partners and client divisions city-wide.
• Determine change impacts related to SuccessFactors and communicate with clients and stakeholders within the scope of duties as assigned.
• Deliver presentations, training, and/or information sessions to stakeholders across the organization on HR systems, business processes, and related initiatives.

Who we're looking for

• Experience administering and/or maintaining the SuccessFactors Recruiting, Onboarding, and/or Employee Central modules, including the development and support of custom integrations.
• Experience with end-to-end recruitment processes and activities in SuccessFactors, including performing system tasks such as screening, interview scheduling and managing assessments.
• Experience developing technical test cases, conducting and documenting comprehensive testing of new and/or existing system functionality and reports.
• Experience working as part of a cross-functional team to identify client and user needs, researching, conducting analysis and making recommendations for new technology implementation and process improvements.
• Post-secondary education in business administration, human resources management, business analysis, systems analysis, or an equivalent combination of education and experience. Project Management and/or SuccessFactors Expert SFX certification or accreditation is an asset.
• Proven ability identifying improvement opportunities, and optimizing system functionality to enhance HR service delivery.
• Research, analytical and problem-solving skills to investigate system and data issues and propose solutions in accordance with the City's incident management processes, protocols, HR policies and guidelines.
• Strong interpersonal and negotiation skills with the ability to establish positive working relationships, develop solutions, and interact and communicate effectively with varying stakeholder levels.
• Ability to exercise discretion, judgement and work independently or as a member of a team.
• Working knowledge of HR practices, procedures and employment related legislation such as the Occupational Health and Safety Act, Workers Safety Insurance Act, Human Rights Code, Labour Relations Act, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act.
• Ability to work outside regular hours to deliver time-sensitive projects such as deployment of biannual SuccessFactors releases.