Home Support Supervisor - Spectrum Health Care, Scarborough

AI Summary

This Home Support Supervisor role at Spectrum Health Care in Scarborough, ON, involves leading a team of Personal Support Workers. You will provide ongoing training, coaching, and performance management, ensuring high-quality patient care in the community. Key duties include assessing patient needs, formulating care plans, and managing staff performance. Candidates require current registration with the Colleges of Nurses of Ontario and at least three years of progressive leadership experience, preferably in a home or community care setting.

About the Home Support Supervisor Role

As a Home Support Supervisor with Spectrum Health Care, you will play a pivotal role in leading and supporting a dedicated team of Personal Support Workers (PSWs) within the Scarborough community. This position involves travelling to patient’s homes, providing essential oversight and guidance to ensure exceptional care delivery. You will be responsible for the ongoing training, coaching, and performance management of your team, fostering an environment where every PSW can excel. Collaborating with multidisciplinary teams is a key aspect of this role, ensuring a holistic approach to patient care in a community setting. Your expertise will be crucial in assessing patient needs according to established contractual agreements, formulating comprehensive plans of care, and continually assessing progress towards desired outcomes. This leadership position is central to maintaining the high standards of home care that Spectrum Health Care is known for, directly impacting the well-being of patients across the region.

Key Responsibilities and Professional Growth

Beyond direct team leadership, the Home Support Supervisor is integral to the operational excellence and continuous improvement of home support services. You will be responsible for the comprehensive management of staff, which includes conducting regular performance appraisals and implementing progressive disciplinary action when necessary, all while providing consistent support. A critical part of your role involves gathering, recording, and analyzing both patient and employee feedback to identify areas for improvement and celebrate successes. You will maintain an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and the completion rates of performance appraisals. Ensuring that all patient concerns and complaints are addressed and documented in a timely and empathetic manner is paramount. This role offers a significant opportunity to apply your leadership skills in a dynamic healthcare environment, contributing directly to the quality of care provided to the community and the professional development of your team.

Qualifications and Spectrum Health Care Culture

To thrive in this Home Support Supervisor position, candidates must possess current registration with the Colleges of Nurses of Ontario (CNO) in good standing. A minimum of three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably within a community setting, is essential. A valid driver's licence and access to a reliable vehicle are required for travel to patient homes. Exceptional interpersonal skills and the ability to handle difficult situations in an objective and consistent format are crucial for effective team and patient interaction. Strong written and verbal communication skills in English are necessary, with additional language skills considered a valuable asset. Solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients, as well as program development, implementation, and evaluation, will be key to your success. Spectrum Health Care is proud to be recognized as one of Canada’s Best Managed Companies, an award that highlights our commitment to overall performance, sustained growth, and a strong culture. We are dedicated to fostering a diverse, equitable, and inclusive environment, and provide support for accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act 2005.