This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Calgary Co-op demonstrates mutual respect for its team and members, showing care towards the community. We care for our employees and foster strong teams in collaborative environments.
The Grocery Utility Clerk ensures excellent customer service by maintaining a safe and efficient operation, adhering to company policies, procedures, and standards. This position reports directly to the Grocery Supervisor or Grocery Manager.
Your Key Responsibilities
You will provide exceptional customer service and maintain positive customer relations by properly handling questions, comments, requests, and complaints. You will also work effectively in a diverse team environment in a proficient and friendly manner.
This role involves all aspects of Grocery Utility functions, including stocking shelves, building appealing displays, and facing products in an efficient and organized manner. You will ensure display presentation and stock levels are consistently maintained across all areas, including dairy, freezer, grocery, and warehouse sections.
You will handle merchandise carefully to ensure quality, minimize damages, and reduce markdowns. Responsibilities also include providing substitutions and ensuring price integrity, including processing price changes.
General cleanup duties are essential, such as cleaning spills and display fixtures to maintain a neat and organized department. You are responsible for keeping the sales floor and back stock area free from cardboard and debris, as well as disposing of garbage. All duties must follow established Occupational Health & Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
You will ensure the proper care, use, and maintenance of equipment and tools, reporting any repair requirements to the Grocery Supervisor, Manager, or Duty Manager. This role is also responsible for all aspects of ordering merchandise and supplies, as well as receiving, which includes reviewing and verifying invoices, handling returns, transfers, claims, and ensuring proper storage of products.
You will assist in organizing and conducting inventory. Additionally, you may assume other related responsibilities, including assisting in other departments as required and training new team members in the Grocery Utility Clerk role.
What You'll Bring
To be considered for this role, you should have a Grade 9 education or an acceptable combination of education and experience. Related retail experience, including a background in providing excellent customer service, is essential.
Fluency in English is required. Experience with receiving and a strong product knowledge will set you apart. Familiarity with ordering merchandise and supplies, along with related procedures, is also highly valued.
Why Join Calgary Co-op?
Calgary Co-op offers excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We provide competitive wages, extended health benefits for both full-time and part-time employees, paid vacations, and a 5% employee discount (cashback) on all purchases. Our comprehensive benefits package also includes a recognition program, social committee events, an employee and family assistance plan, and numerous training and development programs.
Calgary Co-op has proudly served the community since 1956, starting with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it stands as one of North America’s largest retail co-operatives. With 3,530 employees, $757 million in assets, and $1.3 billion in annual sales, we operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits, and Beacon Pharmacy.
Committed to sourcing locally whenever possible from Calgary, Alberta, and Western Canada, Calgary Co-op helps connect consumers with the producers behind their food. The organization continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our dedication to sustainability and supporting employees.
