Functional Analyst - University of Alberta, Edmonton

About the role

The University of Alberta is hiring a Functional Analyst for a 2-year term position based in Edmonton. Reporting to the Manager, Business Support Services, you will act as a key point of contact and subject matter expert bridging data management, reporting, and configuration of systems changes between Shared Services and Enterprise systems and applications. This hybrid role operates out of Enterprise Square, offering an opportunity to join a community of knowledge seekers and problem-solvers.

Responsibilities

• Participate and collaborate with Business and Technical teams in system upgrades, the design and development of new modules and/or processes, and the implementation of new solutions that will enhance business processes and user experience
• Conduct System Testing and facilitate User Acceptance Testing(UAT) to ensure successful deployment of changes
• Conducts first-stage investigations into issues raised by faculty and staff, collect relevant information to identify the source of the issue, formulate a solution and/or document complex issues for follow up with relevant stakeholders
• Investigates and analyzes data requests to determine expected outcomes, business/stakeholder requirements, and the best method for generating and accessing the information
• Configure ticketing platform structures, including workflow automation, service catalog design, and dashboard reporting
• Informs the identification of key performance indicators that can support the measurement and monitoring of business performance toward strategic goals
• Prepare and maintain documentation, including business process flows, system specifications, and training materials

Requirements

• Post-secondary Diploma or Degree Computing Science or Management Information Systems
• Minimum 2 years as a Functional or Business Analyst experience with ERP HCM/Finance Applications
• Proficiency in PeopleSoft HCM & Finance modules (Recruitment, HR, Benefits, Payroll, GL, AP, AR etc.)
• Knowledge of SQL, Reporting and Data Analysis tools
• Hands-on experience in configuring, administering, and optimizing ITSM and ticketing platforms such as Freshservice
• The ability to communicate effectively, collaborate with business users/stakeholders, and work harmoniously with others
• Strong planning and organizational skills, managing time and resources effectively to achieve results, effectively focusing on workload priorities while working within strict deadlines
• Certification in a Business Analysis program certified by the International Institute of Business Analysts (Preferred)
• Knowledge of the post-secondary environment is an asset
• Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills

Compensation and perks

This position offers a comprehensive benefits package and is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).