FOH Hourly Supervisor - Cineplex, Toronto

About this opportunity

The Rec Room is seeking an Hourly Supervisor, Bartender, and Server to join the team in Toronto. This integral role delivers exceptional entertainment and dining experiences to every guest by blending leadership, guest service, and hands-on food and beverage service in a fast-paced, high-energy venue. Team members are passionate about hospitality and supporting daily operations across the property.

Key duties

Responsibilities will include but are not limited to the following operational, server, and bartender duties across the venue:

• Execute Groups and Events within the venue while providing seamless, high-quality guest service
• Support the smooth operation of games, amusement areas, coat check, retail, bar, and service floor
• Provide direction, coaching, training, and performance feedback to team members across assigned areas including Bar, Service Floor, Host/Call Centre, Amusement, and Events / Live Entertainment
• Drive sales performance while adhering to established budgets and cost controls
• Complete daily, weekly, and monthly operational checklists in accordance with internal policies and external regulatory requirements
• Maintain payroll and attendance records in compliance with legislative and company requirements
• Ensure all gaming, service, and operational initiatives are executed to support financial performance and guest satisfaction
• Follow and enforce all provincial Health, Food Safety, and Liquor Service legislation
• Perform other duties as assigned
• Deliver end-to-end table service, including proper table set-up, greeting guests, taking accurate food and beverage orders, serving items promptly, and processing payments
• Maintain strong knowledge on the menu, including daily features and promotions
• Clear tables efficiently while balancing speed with guest comfort
• Maintain cleanliness of the service area, including restocking cutlery, linens, condiments, and supplies
• Provide friendly, professional, and attentive service that enhances the guest experience
• Prepare and serve alcoholic and non-alcoholic beverages, including beer, wine, cocktails, and specialty drinks
• Take and fulfill beverage orders accurately while operating the POS system
• Maintain a clean and organized bar area, including glassware, utensils, and bar equipment
• Monitor bar inventory, restock supplies, and assist with ordering as required
• Promote responsible alcohol service by checking guest identification, monitoring intoxication levels, and refusing service when necessary
• Ensure a safe and welcoming bar environment at all times

Skills and experience

You may be a perfect fit for this Cineplex career opportunity if you meet the following qualifications:

• You have 1 to 3 years of supervisory, server, and/or bartending experience in food service, retail, or entertainment, where training experience is considered an asset
• You are legally of age to serve alcohol in a licensed venue
• You possess a provincially applicable alcohol service certification such as Smart Serve or equivalent
• You have strong leadership, communication, guest service, and conflict-resolution skills
• You thrive in a fast-paced, social, and high-volume environment
• You demonstrate strong attention to detail, time management, and organizational skills
• You are comfortable working flexible shifts including days, evenings, nights, weekends, and holidays
• You have a solid working knowledge of restaurant, bar, and entertainment venue operations

Employee perks and benefits

Working at Cineplex includes several great perks designed to support your lifestyle and career growth:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to grow