Deli Manager - Sobeys Thrifty Foods, Victoria

AI Summary

This role is for a Deli Manager at Sobeys' Thrifty Foods banner in Victoria, British Columbia. The successful manager will oversee the efficient operation of the deli department, leading employees to deliver exceptional customer service. Key duties include managing budgets, inventory, and product presentation, while top requirements involve strong communication skills and comprehensive knowledge of department operations.

About the Deli Manager Role

As a Deli Manager with Sobeys Inc. in Victoria, you will embark on a rewarding career within one of Canada’s Top 100 employers, contributing to a collective passion for delivering amazing food and exceptional shopping experiences to all our customers. This pivotal role requires a dedicated individual to lead and manage staff, ensuring the highest level of customer service is consistently achieved. The manager is directly responsible for the efficient and fiscally responsible operation of the entire deli department, upholding all Food Safety Protocols, Standard Operating Procedures, corporate policies, and Health and Safety programs. This position is integral to nurturing great experiences for families and communities, reflecting Sobeys' commitment as a proudly Canadian company.

Key Responsibilities and Leadership

The Deli Manager will focus significantly on people leadership, fostering a coaching and development culture among all employees that embraces a passion for food. This includes demonstrating outstanding leadership and serving as a role model for the team. The manager will directly manage direct reports, including their selection, orientation, training, development, performance management, succession planning, and compensation. Clear communication of operational requirements and changes to department employees is required to maintain smooth operations. Furthermore, the manager will create a shopping experience that actively engages customers, enhancing loyalty, sales, and profit through superior customer service and exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends. Ordering, receiving, organizing, rotating, merchandising, and presenting products and stock in accordance with company standards are also crucial aspects of this customer-focused department.

Operational Excellence and Required Skills

Operational excellence is a core expectation for this manager position. The Deli Manager is responsible for leading the implementation of all corporate policies, initiatives, and Standard Operating Procedures, ensuring the department and its employees comply effectively, including the timely and accurate submission of all relevant documentation as required. Adherence to OH&S, food safety, and other regulatory requirements and procedures is paramount. Financially, the manager is directly responsible for ensuring the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control. Managing the department budget effectively is a key financial skill required. Candidates for this role must possess above-average communication skills, both oral and written, and demonstrate full knowledge of department operations and skills. Proficiency in the use of Microsoft Office Suite is also required, alongside a comprehensive understanding of total store operations and the ability to work independently in a fast-paced environment. The role also involves coordinating maintenance of department equipment and providing feedback for continuous improvement, all while maintaining a clean and safe working environment.