Data Platforms Manager - Scotiabank, Toronto

Position summary

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager – Data Platforms will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives driving data enabled decision making, AI innovation, and technology modernization across the Bank.

You will be responsible for managing the Data & AI platforms by leading a team of engineers to ensure smooth running and upkeep of the underlying platforms. Combining technical expertise with people management, you and your team are key to ensuring stability, scalability, and security.

Your impact

In this role, you will provide guidance, build relationships, improve processes, manage site reliability, and oversee incident management across various groups within the bank.

• Provide clear direction to the team, set goals, and keep the team accountable for their deliverables, aligning with the Data & AI technology roadmap and enterprise standards.
• Build and maintain strategic partnerships with key stakeholders to facilitate effective delivery of operating model and support structures, communicating proactively with Platform, Security, Cloud Ops, Networking, and Data Governance teams.
• Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks.
• Define and manage SLIs, SLOs, and SLAs for data platform services while implementing reliability strategies such as redundancy, failover, disaster recovery, and observability practices.
• Monitor system health, proactively address performance bottlenecks, provide support during major incidents including after-hours support, and lead incident response.
• Analyze, triage, and resolve platform issues promptly, conducting blameless postmortems and driving continuous reliability improvements.
• Lead vulnerability management including patching, remediation, risk prioritization, and acting as primary liaison for internal and external audits.
• Maintain and develop documentation for policies, procedures, operational controls, and incident playbooks.
• Manage IT staff for operational support across a wide range of skill levels and diverse technologies, leading, mentoring, and planning staffing and career development.
• Manage budgets with assistance from the Director, maintain inventory of vendor licenses, assist in yearly financial planning, and manage SOWs with various vendors.

Qualifications

We would love to work with you if you bring the following skills and experience:

• 15+ years of progressive IT experience in big organizations operating in various geographies and regulations.
• 5+ years of leading big teams of diverse skill sets, with experience in management of workload, hiring, team building, and relationship management.
• 5+ years of experience managing enterprise data platforms on a 24/7 scale, with strong knowledge of cloud platforms, reliability engineering, monitoring tools, and incident management.
• Strong exposure to IT operations, knowledge about organizations and their culture, and an understanding of the reasoning behind key policies, practices, and procedures.
• Comprehensive understanding of SDLC, cross-functional team dependencies, and hands-on experience working with teams across various departments.
• Ability to multi-task and work with internal and external clients, setting goals and working with minimal supervision.
• Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
• Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners while grasping complex financial concepts.
• Facilitate the discovery of alternatives and drive decision-making to closure and action while working effectively in a virtual, multi-site environment.
• Bachelor’s degree in computer science, engineering, mathematics, management, or a related field.

About the employer

Scotiabank offers a dynamic ecosystem and various employee benefits designed to support your growth, well-being, and community engagement.

• Diversity, Equity, Inclusion & Allyship: Inclusive culture with employee resource groups spanning diverse gender identities, ethnicity, race, age, ability, and veterans.
• Accessibility and Workplace Accommodations: Committed to creating and maintaining an inclusive and accessible environment by removing and preventing barriers.
• Upskilling opportunities through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal days, sick days, and benefits starting on day one.
• Dynamic ecosystem featuring free tea and coffee, universal washrooms, and dedicated spaces for team collaboration.
• Community engagement opportunities and programs for belonging no matter where you choose to work from.