Customer Service Rep - LCBO, Toronto

About the role

The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable. You will be working on-site, reporting to the Store Manager.

Key duties

As a Customer Service Representative at the LCBO in Toronto, your responsibilities reporting to the Store Manager include:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time

Who we're looking for

We are looking for candidates who fit the following criteria:

• Comfortable supporting customers and working effectively with teammates
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit)
• You must be at least 18 years old
• Bilingualism (English and French) is a bonus

Compensation and perks

Working at the LCBO provides several benefits and programs:

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee and Family Assistance Program
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)
• You'll feel good knowing your work is helping make a difference in communities across Ontario