Posted: June 15, 2026
Customer Experience Manager, Regina - Home Depot is listed at Home Depot in Regina, SK. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Home Depot.
This Customer Experience Manager (CXM) role at Home Depot in Regina involves overseeing store standards, customer service, and operational processes. The manager ensures a safe opening and closing, coaches associates, and resolves customer escalations. Key duties include driving customer service results and managing day-to-day store operations. Applicants should have at least one year of leadership experience and the ability to work a flexible schedule.
As a Customer Experience Manager (CXM) at Home Depot's Regina store, you will be a vital part of the store leadership and management team. This role is crucial for ensuring the highest standards of customer service are consistently met across the entire operation. You will oversee the execution of store standards, including department readiness and critical operational processes, directly impacting the customer experience. The CXM is responsible for managing all activities required to ensure a safe and efficient store opening and closing process. This manager directly contributes to the positive experience of every customer by coaching associates and effectively addressing any service escalations. Your leadership will help foster a thriving environment where both customers and associates can succeed, making a significant impact on the store's overall performance and reputation.
A primary focus for the Customer Experience Manager (CXM) is to drive exceptional customer service and foster strong associate engagement. You will coach and train associates on proper service techniques, ensuring the team consistently provides a superior level of customer service. This manager assigns, manages, and directs associates' work and duties to achieve outstanding customer service results. Resolving customer escalations within the store and through Customer Care is a key aspect of this role, requiring advanced communication and problem-solving skills. Furthermore, the CXM will ensure the store is thoroughly prepared for high-volume periods, monitoring customer flow through checkouts and taking proactive action to ensure customers receive fast, friendly service. As a manager on duty, you will lead store kickoff meetings, walk each department to ensure store readiness, and communicate priorities to all associates. Your role is essential in directing day-to-day operations and ensuring all store checklists are completed according to expectations, verifying issue correction and preventive action.
To excel as a Customer Experience Manager, candidates should possess strong organisational skills, problem-solving abilities, and advanced communication skills. A customer focus is paramount, alongside competencies in collaboration and effective communication. While this CXM position does not have direct reports, the manager provides critical input to the Store Manager and Assistant Store Managers regarding associate performance, talent planning, and may participate in the selection and hiring process. The ideal candidate will have at least one year of relevant work experience as a leader or supervisor, with two years of customer service experience and one to two years of retail or trade experience being valuable assets. This role requires flexibility to work evenings and weekends within a warehouse environment that can be dusty and noisy, with varying interior temperatures. Physical requirements include moving merchandise, climbing ladders, operating technology, and continuously interacting with associates and customers throughout the store to ensure a positive experience for all.
