Customer Experience Associate - Scotiabank, Petawawa

The opportunity

Are you looking for Scotiabank jobs in Ontario? Consider this exciting opportunity for a Customer Experience Associate in Petawawa. As the face, character, and heart of our branches within the Canadian Banking Branch network, you will join a purpose-driven winning team committed to results in an inclusive and high-performing culture. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

What is in it for you when you pursue these Scotiabank careers?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities for you and our customers
• Recognition and rewards for high-performance supported by leadership through meaningful development conversations
• A competitive compensation and benefits package

Day-to-day

As a people-centric professional, your focus is to provide exceptional service throughout the customer's banking journey. Your daily responsibilities include:

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day-to-day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Skills and experience

To determine if this role is right for you and your skillset, consider the following qualifications and expectations:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly, and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Who you'll work with

You will collaborate with a forward-thinking organization surrounded by a collaborative team of innovative thinkers. Leadership will support your journey through meaningful development conversations that enable faster advancement, helping you build strong connections while delivering excellent service to our banking clients.