Customer Service Representative - Scotiabank, Alliston

About this opportunity

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Experience Associate with Scotiabank in Alliston, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus is to provide exceptional service throughout the customer's journey.

Day-to-day

In this role, you will handle daily responsibilities designed to support our banking clients and branch goals:

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers' needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills and experience

We would love to work with you if you bring the right qualifications and mindset to our team:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Why you'll love it here

Scotiabank offers a supportive environment designed to help you thrive professionally and personally:

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities - for you and our customers
• You can expect to be recognized and rewarded for high-performance, supported by leadership through meaningful development conversations that enable faster advancement
• A competitive compensation and benefits package