Community Specialist - D2L, Kitchener

AI Summary

This Community Specialist role at D2L, based in Kitchener, Ontario, or remote across Canada, focuses on moderating online discussions and triaging social media inquiries. Key duties involve tracking and growing customer engagement, alongside creating customer-facing materials. Successful candidates will possess strong writing, interpersonal, project management, and process implementation skills.

About the Community Specialist Role at D2L

D2L is actively seeking a dedicated Community Specialist to join their team, contributing to the modernization of education and the future of work. This pivotal role offers a dynamic day-to-day experience, from actively moderating Brightspace Community discussions to efficiently triaging social media questions and inquiries. A core aspect of this position involves helping D2L track and significantly grow customer engagement across its global client base. The Community Specialist will have unique opportunities to create, design, and deliver impactful customer-facing materials, ensuring a seamless and enriching experience for all users of the D2L platform. This role is ideal for someone who takes immense pride in their work, thrives in collaborative environments, and consistently fosters respectful, open, and professional communication. Your efforts will directly support D2L's mission to transform the way the world learns, enhancing human potential globally through innovative learning solutions.

Making an Impact Through Engagement and Project Leadership

As a Community Specialist at D2L, your impact will be multifaceted, focusing heavily on enhancing the customer experience and driving engagement. Major responsibilities include monitoring, responding to, and triaging customer questions across various social media platforms. You will be instrumental in identifying key Community contributors, both internal and external, to develop targeted engagement programs that foster a vibrant learning environment. Leading project tasks to completion within defined timelines is crucial, requiring strong project management skills. The role also involves using a variety of business tools to assess data and propose informed actions that support overall Community health and engagement. Furthermore, you will evaluate and contribute to the design of customer journey map-informed Community experiences, ensuring D2L's offerings are intuitive and effective. Developing learning resources across a variety of Community-managed spaces will be a key contribution, supporting D2L's commitment to continuous learning. Candidates should bring competencies in corporate communications, community engagement, data analysis, and user experience design, all essential for this collaborative role. Prior experience with community platforms and social media communications for a large organization, coupled with a customer service background, is highly recommended.

Why Join D2L: A Culture of Learning and Growth in Kitchener

Joining D2L means becoming part of a cloud company that has been at the heart of educational transformation for 25 years. This Community Specialist position, whether based in Kitchener, Ontario, or remote, offers more than just a job; it provides a chance to contribute to a singular mission: to transform the way the world learns. D2L is committed to providing employees with the tools to do their best work, fostering an environment of flexible work arrangements and ample learning and growth opportunities. The company values collaborative work, encouraging initiative to identify gaps and execute process improvements. You will be part of a team that designs and facilitates user experience testing, connecting with customers and colleagues to review and improve Community experiences. D2L offers a competitive base salary range, along with additional benefits such as a Wellness Subsidy, Equity Grants, and tuition reimbursement through their SkillsWave Program. For those in Kitchener, you'll enjoy dog-friendly office spaces and a vibrant tech community. D2L strongly encourages applications from diverse backgrounds, emphasizing their commitment to an inclusive environment where everyone can grow and develop their professional experience.