Client Relationship Manager - Scotiabank, Ottawa

Position summary

Contributes to the overall success of Canadian Business Banking ensuring specific individual goals, plans, and initiatives are executed in support of team business strategies. The Client Relationship Manager is a product generalist possessing a good understanding of financial products and services, focusing on cross-selling, retention, and relationship management for commercial customers in the agriculture sector.

What you'll do

The incumbent handles business development, portfolio risk management, and client onboarding across Eastern Ontario.

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Developing and implementing a marketing strategy to maximize business development opportunities for sustainable growth.
• Developing sales plans for prospects and existing customers.
• Identifying prospects/referrals from other internal/external networks.
• Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics.
• Partner with internal resources for non-credit related products.
• Referring customers and prospects to the appropriate Canadian Business Banking segment and partners as appropriate.
• Direct selling of credit and non-credit commercial products to prospects and customers.
• Maintaining an appropriate ongoing sales pipeline and calling program.
• Identifying and facilitating the involvement of key Bank resources and stakeholders to further business interests.
• Maintaining effective follow-up with prospects/referrals on any unsuccessful opportunities.
• Updating client or contact information accurately and in a timely fashion.
• Planning and completing relationship activities that generate sales opportunities and/or provide value to clients.
• Building and maintaining an awareness of local market and general economic conditions.
• Meeting with business leaders and other centres of influence.
• Participating in local professional and community events and associations to develop and expand network of contacts.
• Liaising and utilizing Bank product specialists to stay abreast of new enhancements, products and services, and to fulfil identified client needs.
• Manage an assigned credit portfolio for authorizations up to $25MM at an acceptable level of risk by completing credit reviews, authorizing or declining requests, and ensuring proper documentation.
• Ensuring satisfactory onboarding of clients through thorough due diligence.

Who we're looking for

We are seeking professionals with relevant education, specialized banking experience, and strong interpersonal competencies.

• Undergraduate degree in business or economics or work equivalency.
• Other training requirements as determined by the Bank from time to time.
• Previous work experience of at least three to four years within Agriculture banking.
• Strong sales and closing skills.
• Strong communication and interpersonal skills and knowledge of Bank's commercial lending and deposit products and services.
• Ability to conduct due diligence on the strength of customer financials for deals of lower to moderate complexity.
• Strong commercial credit skills.
• Thorough knowledge of the commercial banking marketplace in Canada and general knowledge of the assigned market areas.
• Strong networking ability and negotiation skills.