Client Account Specialist - Rogers, Toronto

About this opportunity

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

You are outgoing, resilient, and thrive in a fast-paced, performance-driven environment. You enjoy collaborating with diverse teams and are passionate about strengthening brand presence in your MDU’s by collaborating with property managers.

You possess these core competencies:

• Strong interpersonal skills – verbal, written, face to face
• Analytical thinking – logic, problem solving, leverage customer insights
• Client servicing – customer first approach, relationship building

Key duties

• Develop and execute a territory plan to increase penetration, market share (households) and revenue
• Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
• Plan and execute marketing events and sales programs (in-person and virtual) within MDU Buildings
• Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
• Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
• Conduct door-to-door (D2D) prospecting within assigned territory to generate leads and acquire new MDU relations and Customers
• Perform end to end order entry through multiple sales and service order entry tools
• Achieve and exceed sales targets across Internet, TV, and Wireless products through consistent pipeline generation and effective closing strategies
• Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
• Attend product trainings, team meetings and planning sessions as required or when called for
• Conduct all business as per Rogers Business Code of Conduct
• Share market intelligence with their managers and the marketing teams
• Use tools like Salesforce and Excel to organize and execute the business effectively

What you'll bring

• Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
• Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
• Ability to work independently to achieve set goals within a strategic plan
• Must have a valid driver’s license
• Must have a vehicle to use for business