Clerk III (AUX) - City of Vancouver, Vancouver

Role overview

The City of Vancouver is seeking applicants for two Auxiliary Clerk III positions working as After-Hours Public Works Dispatchers. This opportunity is part of the public service within Engineering Services, offering a chance to engage in meaningful work supporting residents and internal crews. Successful candidates must have a large degree of flexibility to meet operational requirements operating 24 hours a day, 7 days a week, including the ability to work overnight shifts, weekends, and statutory holidays on a pre-scheduled and short-notice basis.

Shifts are based on an 8-hour work day and may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.

Key duties

• Public work call handling and dispatching of crews and equipment
• Responding to regular after-hours public works emergency calls
• Access control and directing visitors to their destination
• Utilizing a call/work management system (Hansen) for recording calls, work history, dispatching, and calling out work crews
• Data entry including payroll time entry
• Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap, and Hansen to crews and the public upon request
• Monitoring, reporting, and responding to water, sewer, intrusion, fire, and other system alarms
• Maintaining and updating computer and manual record systems
• Answering the phone and dispatching crews
• Performing SAP data entry for payroll time entry, costs, and billing
• Providing liaison from mobile users to branch offices, City Hall, and other public agencies as required, and assisting Police, Fire, and related departments under emergency conditions
• Dealing extensively with staff and the public
• Word processing, spreadsheet, and database duties as required
• Creating and maintaining office files
• Performing other related work as required

Skills and experience

• Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs, and other standard software courses, or an equivalent combination of education and experience
• Considerable related clerical experience working with computerized record keeping systems
• Excellent numerical skills with good attention to detail, effective keyboarding, and accurate data entry ability
• Preference given to candidates with prior public works dispatch and operator experience
• Considerable knowledge of applications such as MS Word, Access, and Excel
• Knowledge of OMS, VanMap, ENGIS, SIS, Hansen, and SAP or equivalent programs are preferred
• Good organizational skills to handle a heavy workload and ability to handle volume with deadlines, frequent interruptions, and changing priorities
• Demonstrated problem-solving skills, and excellent interpersonal and communication skills
• Some experience in doing payroll time entry, accounts payable, and activity allocations in SAP
• Experience in using and operating maintenance/asset management systems such as Hansen
• Sound knowledge of underground utilities and operational work for street maintenance, traffic crews, and underground and overhead utility crews
• Ability to remain motivated working alone
• Good attendance is of operational importance

Compensation and perks

This auxiliary role is compensated at Pay Grade 17, ranging from $33.75 to $39.66 per hour under the CUPE 15 Non Pks affiliation.