Clerk 11 - City of Saskatoon, Saskatoon

About the role

The City of Saskatoon is offering an exciting opportunity for individuals seeking administration jobs Saskatoon. This permanent full-time position falls under the CUPE 59 labour group within the Community Services division and Recreation and Community Development department. Under the supervision of the Recreation Services Manager or designate, this role provides responsive and reliable customer service at recreation facilities.

What you'll do

• Reconciles shift revenue collection reports, investigates transaction discrepancies and makes reconciliation adjustments in accordance with established policies and procedures.
• Maintains an inventory for admission passes, gift certificates, bulk tickets, and parking permits, in accordance with the established procedure.
• Processes activity-space rental and major event contracts for indoor leisure centres, seasonal sport facilities and special use parks or other recreation facilities.
• Investigates, and responds to, related complaints and enquiries in accordance with established policy and procedure, resolves customer problems and directs customers to appropriate civic department.
• Supervises and trains staff in the performance of customer service duties, cash handling, program registration and facility booking.
• Processes general admission, pass sales, program registration, activity-space rental payment and locker revenue collection.
• Provides program and service information including schedules, program description, policy explanation and facility rental information.
• Acts as liaison with rental groups and site staff to arrange for rental/event booking, including equipment and activity set-up and take-down.
• Processes program registrations, including collection of fees, class transfers, withdrawals and refunds.
• Processes subsidized facility rental for designated sports groups and informs them, regularly, of the account balance.
• Provides office support, such as photocopying, filing, and typing, for program staff while maintaining office supplies and equipment.
• Performs other related duties as assigned.

Who we're looking for

To qualify for these City of Saskatoon careers, applicants must meet specific educational, training, and competency standards:

• Grade 12 education.
• 1 year certificate in business or related area.
• Three years of progressive work experience in detailed cash handling and balancing, including one year in a customer service work environment.
• Thorough knowledge of automated revenue collection systems, such as a computerized cash register.
• Considerable knowledge of current office management practices, procedures and systems.
• Knowledge of customer service principles, practices, and accounting procedures.
• Demonstrated ability to supervise assigned staff and establish effective working relationships.
• Ability to provide responsive customer service, resolve customer problems, and exercise good judgement.
• Ability to remain calm when dealing with all customers during high volume periods.
• Ability to understand moderately complex revenue collection procedures and make accurate arithmetic calculations.
• Ability to communicate effectively, orally and in writing.
• Acceptable current Criminal Record Check upon offer of employment.

Why you'll love it here

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds and supports miyo-pimatisiwin, meaning the good life for all residents. Evening and weekend work are involved, supporting a dynamic work environment across Saskatoon facilities.