Change and Transformation Lead - UBC, Vancouver

Position summary

The Change and Transformation Lead provides change management leadership for a suite of service offerings within the Faculty of Medicine’s IT unit – Digital Solutions. Operating within the Governance, Strategy & Planning department, this position provides strategic leadership and advice to Faculty of Medicine management, directly overseeing change management processes and practices related to Digital Solutions projects and services. The incumbent contributes to a strategic team that promotes the adoption of Digital services in support of the Faculty’s strategic goals and benefit realization.

Day-to-day

The work performed in this role encompasses digital transformation, stakeholder engagement, implementation, and delivery across multiple complex initiatives:

• Lead and support digital transformation initiatives that advance organizational priorities, improve services and processes, and enhance stakeholder experiences.
• Partner with faculty, operational, and technical leaders to identify opportunities for innovation, modernization, and continuous improvement.
• Determine appropriate change-management approaches and independently resolve significant readiness, adoption, stakeholder, and implementation issues, escalating matters with broader technical, financial, or operational implications.
• Contribute to Digital Solutions strategic and operational planning by assessing organizational impacts, change capacity, implementation risks, and dependencies across the project portfolio.
• Lead the change-management component of multiple complex Faculty-wide digital initiatives and remain accountable for the successful execution, adoption, and benefit realization of assigned change programs.
• Develop and execute engagement, communication, and adoption strategies that facilitate successful implementation and sustainable outcomes.
• Build strong relationships across the organization to foster alignment, collaboration, and shared accountability for transformation objectives.
• Guide leaders and teams in navigating change, addressing barriers to adoption, and promoting new ways of working.
• Facilitate consultations, workshops, and planning sessions to gather input, build consensus, and support decision-making.
• Lead or coordinate the implementation of complex strategic and digital initiatives, ensuring alignment with organizational objectives and operational requirements.
• Develop change-program scope, objectives, deliverables, resource requirements, schedules, success measures, and implementation plans in alignment with overall project objectives.
• Coordinate change implementation across technical teams, operational units, and client departments, ensuring business requirements, system dependencies, and procedural impacts are understood and addressed.
• Monitor implementation outcomes, adoption, organizational impacts, and realized benefits, and determine corrective action where established outcomes are not being achieved.
• Develop and implement change-management methodologies, standards, and controls that support the broader implementation and operationalization of Digital Solutions systems and services.
• Track adoption, organizational impact, and realized benefits to assess effectiveness and identify opportunities for improvement.
• Perform other related duties as required.

Requirements

Candidates must meet the following minimum qualifications:

• Undergraduate degree in a relevant discipline.
• In-depth knowledge of applications and the business requirements supporting them.
• Minimum of five years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

The following preferred qualifications and skills are considered an asset for this role:

• Prosci training is preferred.
• In-depth knowledge of the Faculty of Medicine, IT service delivery, and its business requirements.
• Demonstrated skills in developing, implementing, and evaluating strategic communications and change management plans.
• Demonstrated ability to exercise initiative, resourcefulness, and sound judgment.
• Effective oral and written communicator including demonstrated writing, editing, proofreading, and design skills.
• Effective management skills such as time management, supervision, and negotiation.
• Able to juggle multiple projects simultaneously in a deadline-driven environment.
• Ability to analyze problems, identify key information and issues, and effectively resolve them.
• Ability to communicate effectively verbally and in writing.
• Ability to mentor and coach staff, and act as a resource.
• Ability to develop and implement strategic business plans.
• Ability to analyze and interpret data, determine implications, and provide recommendations.
• Ability to effectively use job-related design and analysis applications.