Case Manager I - City of Vancouver, Vancouver

What you'll do

As a Case Manager I with the City of Vancouver, you will play a crucial role in overseeing non-complex workers’ compensation and non-occupational disability management cases. This position focuses on providing excellent customer service while ensuring that all non-complex disabilities are managed effectively, timely, and cost-efficiently for assigned departments and employee groups. Your ability to navigate complex situations and support employees through their recovery journey will be key to success in this role.

• Proactively manage non-complex occupational and non-occupational disabilities.
• Identify errors in WCB law and/or policy.
• Develop and coordinate basic suitable return to work plans.
• Complete and submit WorkSafe BC Employer Reports of Injury.
• Determine, present, and support the City’s position with respect to benefit entitlement.
• Represent and/or support the City in the appeal process and/or grievances as required.
• Work closely with management, unions, and employees to ensure appropriate timely return to work occurs.
• Implement basic early intervention strategies for an employee’s quick recovery and return to work.
• Liaise with physicians and other health care professionals.
• Maintain regular contact with injured/ill employees with a focus on reducing time loss durations.
• Work with WorkSafe BC to ensure the Board is proactive and complies with legislation.
• Deal with overpayments, WorkSafeBC errors, subrogation, and other administrative case management functions.
• Perform other duties/responsibilities as assigned.

Qualifications

To excel in this Case Manager I role in Vancouver, candidates should possess a combination of relevant education and practical experience, alongside a strong set of interpersonal and administrative skills. The City of Vancouver is seeking individuals with a proven ability to manage complex situations with sensitivity and sound judgement.

• Undergraduate degree or diploma and at least one year of experience in a similar role.
• An equivalent combination of education, training, and experience.

• Demonstrated track record of managing disabilities and absenteeism.
• Proven ability to exercise sound judgement.
• Ability to listen non-judgementally to information presented.
• Ability to deal with emotions of people using sensitivity, tact, and empathy.
• Ability to make unpopular decisions that may have a negative financial consequence.
• A good understanding of medical terminology.
• An aptitude to provide an outstanding experience for clients.
• Proven decision making and problem solving skills.
• Ability to perform functions of the position with minimal supervision.
• Strong multi-tasking, time-management, negotiation, and communication (verbal and written) skills.
• Strong diplomacy skills with an ability to be flexible and also give and take direction well.
• Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
• Excellent documentation and time management skills.
• Strong computer literacy skills.

Who you'll work with

Join a dedicated team at the City of Vancouver, an organisation consistently recognised as one of the world’s most liveable and environmentally sustainable cities. You will collaborate closely with various departments, management, unions, and employees, contributing to a workplace that values exceptional public service, sustainability, equity, and an outstanding quality of life for all residents. The City is committed to being a City of Reconciliation and fosters an innovative, inclusive, and engaging environment where your work ensures equitable access to services and supports citizens with integrity.

Benefits

A career with the City of Vancouver offers meaningful work within the public service, where you play a key role in upholding ethical governance and supporting community needs. The City is committed to recruiting a diverse workforce, actively encouraging applications from Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders, and persons with disabilities. Accommodations will be provided upon request during the selection process to ensure an inclusive application experience.