Bilingual Contact Centre Rep IV, Montréal

About the Role

As a Bilingual Contact Centre Representative IV in Montréal, you will be the voice of TD, providing tailored guidance and legendary customer service to our clients. This role focuses on Money-In Advice, assisting customers with their investment goals, time horizons, and risk tolerance to help them achieve short to long-term objectives. You will support customers through inbound and outbound calls, addressing account inquiries and recommending suitable TD products and services. Your commitment to understanding customer needs and resolving issues efficiently at the first point of contact is key to our success. You will also consistently strive to meet performance objectives, including customer experience, quality, and productivity targets, while actively participating in ongoing training and coaching to foster your professional growth.