Assistant Manager, Operations - Canadian Tire, Sault Ste. Marie

AI Summary

This Assistant Manager, Operations role at Canadian Tire in Sault Ste. Marie involves leading store operations, customer service, and team training. Key duties include managing inventory flow, ensuring compliance with operating procedures, and fostering an exceptional customer experience. Candidates need 3-5 years of retail experience and proven leadership skills. The position offers a competitive salary and comprehensive benefits.

Leading Store Operations and Customer Service

This pivotal Assistant Manager, Operations role at Canadian Tire in Sault Ste. Marie is central to ensuring the smooth functioning of the store and delivering an outstanding customer experience. The successful candidate will provide strong leadership to the team, consistently coaching and following up to ensure that the rigorous service model standards are provided to each and every customer. This includes leading the B2B Mark’s Commercial Business function, from accurate order entry and management to coaching the team for timely delivery, significantly enhancing the overall customer journey. Furthermore, the role supports an exceptional omni-channel experience by facilitating in-store eCommerce sales and meticulously fulfilling eCommerce orders within defined service levels. A key aspect of the operations involves the timely processing and movement of inventory to the salesfloor, directly supporting the customer experience.

The Assistant Manager will be responsible for implementing, communicating, and ensuring strict compliance with all operating procedures, processes, and policies across the store. This involves managing scheduling and following up on the execution of critical operations such as shipping/receiving, eCommerce fulfillment, and cash management, alongside ensuring adherence to all operations systems and compliance requirements. The role also assists in the preparation and execution of annual inventories, a crucial operational task. Ensuring compliance with all corporate Loss Prevention (LP), cash and audit, and Occupational Health & Safety (OH&S) policies and procedures is paramount. In the absence of the Store Manager, this individual assumes full responsibility for all store operations, demonstrating comprehensive leadership and operational skills. Beyond daily tasks, the role involves consistently coaching the team, leading effective Shift Starter meetings, and ensuring all required training is completed within specified timeframes, fostering continuous development and high service levels.

Your Skills, Experience, and Canadian Tire Benefits

To excel in this Assistant Manager, Operations position, candidates must bring a proven ability to coach, mentor, and develop both department and broader store teams. This involves setting clear expectations, providing consistent communication, offering constructive feedback, and delivering ongoing support to cultivate a high-performing environment. A critical skill is the proven ability to build and manage daily and weekly plans for both the department and the entire store, ensuring operational efficiency and strategic alignment. Exceptional communication skills and strong organizational skills are essential for coordinating diverse tasks and effectively leading a team. Superior training and mentoring skills are also required to uplift team capabilities and maintain high service standards.

A minimum of 3-5 years of retail experience is required, providing a solid foundation in store operations and customer service dynamics. The ideal candidate will possess high energy, enthusiasm, and a strong drive to succeed, contributing positively to the store's culture. Basic computer skills are also necessary for managing various operational systems. Canadian Tire values its team members and offers a comprehensive benefits package, including competitive pay, comprehensive benefits and retirement programs, and performance incentives. Additional perks support overall well-being, alongside robust career growth opportunities and product discounts. The typical hiring range for this role is between $39,600 and $49,500, with final salary decisions dependent on factors such as individual experience, job-related knowledge, skills, and competencies, as well as store size and market location. Joining Canadian Tire means becoming part of a company committed to diversity, inclusion, and helping make life in Canada better, where your skills and experience are truly valued.