Application Support Consultant - CIBC, Toronto

Day-to-day

You will be joining CIBC’s Application Operations team supporting Personal Banking and Product Technologies. Your responsibilities include providing analysis and second level support on client issues, technical issues, system or website outages, and questions from internal and external applications. You will also maintain production applications, handle day-to-day operational activities, manage escalations, and provide 24 by 7 support.

• Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs
• Incident management and partnership with application owner teams to drive resolution
• Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction
• Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients
• Act as subject matter expert in the assessment of impacts for planned system changes and projects
• Evaluate service requests to ensure adherence to standards and processes
• Identify and resolve complex production problems

Requirements

Candidates need to demonstrate specific technical knowledge, operational background, and personal qualities to succeed in this role.

• Working knowledge of critical enterprise applications and middleware, structure, and operations
• Experience with Unix or Linux administration and scripting, Windows administration and PowerShell
• Experience with FeedHub and Autosys enterprise components
• Experience providing 24 by 7 production support on a rotational basis
• Experience in Enterprise Incident Management and Change Management, and Service Continuity Management
• Experience in an Application Operations role
• Exposure to GitHub or Actions, Jenkins and Azure DevOps for automated deployments, and Azure SQL technologies as an asset
• Legally eligible to work at the location specified with a valid work or study permit where applicable

About the employer

CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what is right for their clients. CIBC embraces employee strengths and ambitions, providing team members with what they need to make a meaningful impact in an inclusive environment.

Compensation and perks

CIBC strives to create opportunities to tap into your potential and give you a career rather than just a paycheck, offering a robust package of recognition and benefits.

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to investment in your growth and development