Posted: June 27, 2026
Administrative Assistant II (Medical) - UHN, Toronto is listed at University Health Network in Toronto, ON. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at University Health Network.
The University Health Network (UHN) in Toronto, Ontario, is seeking a Clinical Administrative Assistant II for the Jay and Sari Sonshine Centre. This role involves processing patient referrals, scheduling appointments, and managing administrative tasks to support stroke prevention and brain health care. Key requirements include a medical secretarial diploma, three years of clinical administration experience, and proficiency with EPIC EMR. This temporary part-time position offers an opportunity to contribute to a vital healthcare centre.
The Jay and Sari Sonshine Centre for Stroke Prevention & Cerebrovascular Brain Health at Toronto Western Hospital, part of the University Health Network (UHN), was officially established in October 2023. This innovative centre is dedicated to uniting patients, communities, clinicians, and scientists to advance stroke prevention and preserve optimal brain health through enhanced brain care. The Sonshine Centre operates on principles of lifestyle medicine, providing tailored outpatient services focused on preventing future strokes, improving quality of life post-stroke/TIA, and optimising long-term brain care for all individuals. Its foundational pillars include fostering innovation in clinical care integration, promoting education for brain health optimisation, and advancing research collaborations both nationally and internationally. This commitment ensures a comprehensive approach to patient-directed care within the UHN network, making a significant impact on public health.
As a Clinical Administrative Assistant II at the UHN Jay & Sari Sonshine Centre, the successful candidate will provide essential administrative support crucial for the efficient operation of the clinics. Responsibilities include the timely and accurate processing of incoming referrals, meticulous scheduling and rescheduling of patient appointments, and responding to general patient inquiries with professionalism and empathy. This role also involves completing reminder communications and cancelling appointments as needed, all while ensuring a positive patient experience. The position requires completing administrative tasks that support data reporting requirements and maintaining UHN's quality standards, including patient registration in the EPIC EMR system. Utilising knowledge of medical terminology, the assistant will provide advanced word processing and typing services for complex documents, manage electronic and paper calendars, administer billing procedures, and monitor departmental budgeting records. Maintaining and modifying electronic and paper information filing systems is also a key duty, alongside assisting with day-to-day JSSC administrative activities and providing cross-coverage support within the operational administrative team. This comprehensive administrative experience is vital for the smooth functioning of the centre's health care services.
Candidates for this vital administrative role must possess a recognized post-secondary medical secretarial arts program diploma or an equivalent qualification. A Bachelor's Degree is preferred, demonstrating a commitment to higher education in a relevant field. A minimum of three years of related clinical administration and support experience is required, providing a solid foundation for the demands of this position within the healthcare sector. Completion of a medical terminology course is also mandatory, ensuring accurate communication and documentation. Essential computer skills include previous on-the-job experience with Microsoft Office applications, covering word-processing, database, and spreadsheet software. Crucially, direct experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is a mandatory requirement. Experience within an academic health care environment is highly valued, as is familiarity with online survey and research database tools such as REDCap. Strong writing, editing, and proofreading skills are necessary for producing high-quality documents, and experience with financials and billing procedures is considered an asset. Excellent organizational and time management skills, coupled with a thorough knowledge of health care practices and office procedures, are paramount. The ability to use good judgment in assessing difficult situations, operate effectively within an interdisciplinary team, and maintain patient confidentiality are also critical attributes for this role at the UHN Sonshine Centre.
