Administrative Assistant I - University Health Network, Toronto

Your impact

The Administrative Assistant I exercises sound judgment, initiative, and independence while performing key administrative and secretarial duties within the Division of Urology at the Princess Margaret Cancer Center. You will collaborate closely with clinical and administrative colleagues, ensuring exceptional patient care and operational continuity.

• Coordinating and managing patient referrals and related documentation
• Scheduling and rescheduling patient appointments, responding to general inquiries, cancelling appointments, and completing reminder communications
• Scheduling and coordinating patient appointments, diagnostic tests, procedures, and surgeries using EPIC and other applicable systems
• Responding to patient inquiries in a professional, courteous, and timely manner
• Surgical time scheduling and waitlist management
• Managing and maintaining physician and clinic schedules, calendars, and appointment bookings
• Preparing, processing, and maintaining correspondence, reports, forms, and other documentation
• Organizing, maintaining, and retrieving electronic and paper-based records in accordance with organizational policies and privacy requirements
• Performing clerical and administrative support functions as assigned
• Completing administrative tasks that support data reporting requirements and a positive patient experience, including registering patients in UHN's EPIC EMR system
• Following up and uploading documentation following patient consults with clinicians, nurse coordinators, and allied health
• Providing backup and cross-coverage support as a member of an operational administrative team
• Supporting physicians in various office locations by walking between UHN sites for assigned duties

Qualifications

To be successful in this University Health Network career opportunity, candidates must meet specific educational and technical criteria.

• Completion of Secondary School or recognized equivalent
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
• Some related administrative support experience
• Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
• Excellent interpersonal, verbal, and written communication skills
• Previous on-the-job computer/word-processing experience in a Microsoft Office environment is preferred
• Experience working in a health care environment is an asset
• Fluency in a second language is considered an asset (e.g., French)
• Knowledge of medical terminology is an asset
• Excellent organizational and time management skills
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Able to operate effectively in an interdisciplinary team

About the company

University Health Network (UHN) is a premier healthcare organization offering dynamic administration jobs in Toronto. Joining UHN means working alongside some of the most talented and inspiring healthcare professionals in the world within a large, inclusive environment that supports development and promotions.

Perks and benefits

UHN offers comprehensive programs and perks designed to support you throughout your career.

• Competitive offer packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, and on-site gyms