Senior Technical Analyst (HIS) - Halton Healthcare, Oakville

Role overview

Halton Healthcare is seeking a Senior Technical Analyst (HIS) for an exciting temporary full-time opportunity located in Oakville. This position provides technical leadership to the service desk team and works closely with the Service Desk Supervisor to ensure excellent technical support and governance. The role is responsible for incident escalations, root cause resolutions, and administering service desk technology such as laptops, desktops, virtual environments, and Active Directory oversight.

Additionally, the Senior Technical Analyst provides technical leadership to the HIS Readiness team and the ICT Infrastructure teams. Collaborating closely with ICT Management, the Senior Project Manager HIS Readiness, and the Director, this professional supports infrastructure, end-user device, and technical planning activities to identify gaps, develop cost estimates, create Total Cost of Ownership inputs, and coordinate readiness efforts across the organization.

Key duties

• Lead the assessment of current-state ICT infrastructure, including end-user devices, networking, wireless coverage, telecommunications, server infrastructure, identity management, printing, and related technologies to determine readiness for a future HIS.
• Develop and maintain inventories of end-user devices and technology assets across all hospital sites, identifying gaps, replacement requirements, standardization opportunities, and future-state needs.
• Collaborate with clinical, operational, and ICT stakeholders to define future-state device, workstation, mobility, and infrastructure requirements required to support a shared HIS environment.
• Support Total Cost of Ownership (TCO) development by performing infrastructure and end-user device costing analyses, validating assumptions, developing estimates, and maintaining cost models and procurement forecasts.
• Coordinate with vendors, partner organizations, and consultants to gather technical requirements, validate infrastructure assumptions, and support due diligence activities related to the shared HIS initiative.
• Stay up-to-date with industry trends, technologies, and best practices to drive continuous improvement.

Who we're looking for

Candidates applying for Halton Healthcare careers must meet the following mandatory educational, technical, and behavioural criteria:

• Information Technology Degree or Diploma required.
• Minimum of 3 years of progressive experience in the Information Systems field including service desk and end user environment applications, networking, operations, and telecommunications.
• Minimum of 3 years computer hardware and peripheral equipment troubleshooting and support skills required.
• Experience leading technical projects and partnering with stakeholders required.
• Proven technical writing and documentation skills required.
• Experience managing and administering InTune + Autopilot, SCCM, VMware + VDI Images, and Imprivata an asset.
• Experience in Microsoft 365 administration including group policy management and user management an asset.
• Knowledge of the Epic HIS as an asset.
• Knowledge of networks (LAN/wireless) and telephony preferred.
• Healthcare IT experience preferred.
• Excellent verbal and written communication skills.
• Proven business analysis and problem-solving skills.
• Proven superior customer service skills.
• Must be able to work flexible hours as needed.
• Must be able to meet the physical demands of the position.
• Satisfactory employment and attendance record required.

What's on offer

This temporary full-time position offers a competitive hourly pay rate alongside valuable healthcare IT experience within a dedicated hospital environment. Halton Healthcare is an equal opportunity employer committed to integrating diversity, equity, and inclusion across operations.

• Hourly salary range of $37.835 to $43.570 per hour.
• Temporary Full-time status spanning approximately 18 months.
• Opportunity to work in a dynamic team supporting vital healthcare infrastructure and administration jobs in Oakville.