Senior Claims Adjuster - Definity, Montreal

The opportunity

Reporting to the Team Leader, Liability, Claims, you will be responsible for managing a portfolio of complex Commercial General Liability (CGL) claims. You will play a key role in coverage analysis, litigation management, developing settlement strategies, and coaching Claims Adjusters and external partners.

Your impact

In this insurance administration and management capacity, you will handle high-exposure files and direct complex legal issues. What to expect in your day-to-day includes:

• Manage a portfolio of complex Commercial General Liability (CGL) claims, including Property Damage (PD), Bodily Injury (BI), Errors & Omissions (E&O), and Directors & Officers (D&O).
• Conduct in-depth coverage, liability, and quantum analyses to guide the overall strategy for each file.
• Take ownership of high-exposure files, including litigated claims and complex legal issues.
• Lead investigations and evaluate evidence to determine coverage, liability, and quantum issues, as well as settlement opportunities.
• Assign, direct, and supervise independent adjusters and other specialized resources required for file investigation and management.
• Develop and implement settlement strategies that achieve the best possible outcomes for policyholders and the company.
• Select, instruct, and supervise external counsel while ensuring effective management of defense costs.
• Establish litigation management plans and collaborate with counsel during mediations, settlement conferences, arbitrations, and trials.
• Regularly assess financial exposure and maintain appropriate reserves for each file.
• Present complex files during strategic discussions and make recommendations regarding the path forward.
• Ensure clear and professional communication with clients, brokers, lawyers, and other stakeholders.
• Identify opportunities for recovery, contribution, or subrogation, where applicable.
• Act as a technical resource and contribute to the team’s skill development through knowledge sharing and mentoring.
• Actively participate in the continuous improvement of claims management practices and processes.

What you'll bring

To succeed in this Definity career opportunity in Montreal, you should possess the following qualifications and experience:

• Claims Adjuster Certificate from the Autorité des marchés financiers (AMF) in personal and commercial lines, allowing you to practice in Quebec.
• 10 years of claims handling experience in Commercial General Liability (CGL), covering both BI and PD, including participation in out-of-court settlement conferences and arbitrations.
• Extensive experience in litigation management and supervision of external counsel, combined with an in-depth knowledge of Quebec civil law and judicial procedure.
• Experience in analyzing coverage, liability, and quantum of damages.
• Excellent skills in technical leadership, mentoring, and collaboration.
• Professionalism, empathy, and courtesy with all stakeholders.
• Bilingual (English and French), both spoken and written.
• Outstanding ability to manage priorities during peak periods and remain calm under pressure.
• Team spirit and flexibility in a constantly evolving environment.
• Excellent written and verbal communication skills.

Perks and benefits

Definity offers robust programs to support employees joining our insurance jobs in Montreal, including:

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services