Restaurant Manager - Tim Hortons, Oakville

The opportunity

As a Restaurant Manager for Tim Hortons in Oakville, you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills, and long-term vision to support the Senior Leadership Team and Restaurant Owner in running a successful business.

Your impact

Operational Management responsibilities include:

• Ordering supplies and overseeing building maintenance, cleanliness, and security
• Accountable for production of Always Fresh standards and waste levels

Financial Management responsibilities include:

• Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets
• Controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management responsibilities include:

• Accountable for recruiting new team members, performance management, training and development, and motivating team to achieve targets
• Builds the restaurants bench strength by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for their team
• Ensures open door policy for all team members
• Ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with General Manager and Restaurant Owner
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Skills and experience

Health and safety duties and expectations include:

• Is familiar with and works in compliance with occupational health and safety legislation
• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Ensures restaurant has a health and safety program in place
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
• Conducts regular workplace inspections
• Responds to and corrects unsafe acts and conditions
• Reports work-related injuries and illnesses to the appropriate internal and external authorities
• Performs accident investigations
• Enforces employee compliance in regard to the restaurant health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
• Makes recommendations for improvement to the restaurant health and safety practices and program

Why you'll love it here

We are currently hiring this position to fill vacancies. A management bonus is part of the total rewards package.